Resale Licensing Specialist

Job Description:

About DXC Bulgaria

We are DXC - a Fortune 500 global IT services leader. In Bulgaria, we are among the largest employers with over 4,000 employees working on the company's entire IT portfolio. We are flexible - we provide everything you need to comfortably work from home, but we also keep our offices open for collaboration, meetings, and building a strong team spirit. We tailor everyone’s development path to their individual interests through training and additional certifications.

Our experience and desire to grow, our mission, and our values ​​create an environment where ambitious people become successful at home. At home - in Bulgaria.

Daily challenges

• Builds consensus around the impact of evolving vendor/market/competitive/analyst licensing insights to add value to Asset Management services and deployment of new offerings.
• Engages SLMS Offering & Capability Leads with latest market/analyst licensing insights to evolve our services, tools & deploy new offerings, be the conduit to develop & align SLMS Offering collateral, refs, training to equip sales/solutioning, manages sourcing, creation & delivery of regular, consolidated vendor program, product and licensing changes to SLMS customers WW/offering, solutioning, account teams.
• Focused on evolving and adding value to our services; researches & presents contextual findings from vendors/market/competitors/analysts, deep dives on topics/points of interest, internal workshops with Asset Management stakeholders and collaborates in how/if/when to move ideas forward.
• Builds and evolves Asset Management collateral and messaging (primers, battlecards, sales guide, customer-facing presentations) & other assets across the offering to position the business strongly & equip the sales and solutioning communities.
• Highly engaged in Asset Management responses and related sales/solutioning/AE calls relating to RFPs, RFIs and related requests and follow up requirements. Recent examples: Julius Baer RFP, Shell RFP, State of Texas/DIR RFO, Goodyear RFI & renewal quote for Adobe VIP Enterprise, Irish Aviation Authority RFT, Insurance Australia Group EOI, developed Asset Management’s very detailed submission for UK Govt. G-Cloud Framework V14 (2-day TAT).
• Collaborating on development and roll out of LMS (new service) and all LMS collateral and communications. Recent examples: Proactively developed DXC customer-facing webpages for LMS (overview welcome page & 3 related deep-dive webpages), LMS Solution Guide, pitching LMS in presentations (e.g., Tetra Pak)  & RFPs (e.g., Julius Baer, IAG), LMS decks for MW sales training & solutioning training sessions.
• POC to support Asset Management Offering & Delivery leadership across an array of high-level engagements (internal/external). Recent example; Asset Management slides as part of Modern Workplace pitch [in guise of a customer] to our CEO, Raul Fernandez.
• Manages monthly (and ad-hoc) end-to-end research and communication program to SLMS customers & CSP accounts on (multi)vendor program, product, licensing and pricing developments likely to impact them (as required by SLMS Solution Packs).
• Saves Asset Management ongoing development costs by managing the SLMS Admin portal for the proactive build out and evolution of customer communications webpages, ticketing webpages and LMS and OLS webpages.
• Manages back-end of Sales Momentum and MW InfoZone to keep Asset Management presence up to date on those tools. 
• Delivers monthly training to customer-facing Run teams to prepare them for queries/discussions with customers around vendor changes/new developments.
• POC to build out Asset Management content suitable for customer-facing websites. Recent examples; Asset Management Capability-level pages for DXC.com (x3), Microsoft AppSource (LMS pitch).

eXperience and skills required

• Microsoft Licensing Certified Professional is must
• 10+ years Licensing Customer Support for large Enterprise clients globally
• Microsoft Licensing Certified professional in Licensing Fundamentals, Licensing Solutions Expert: LORG, Licensing Solutions Expert: SMB
• 10+ years of experience in Software Licensing Industry and evolution of Asset Management offerings.
• Experienced in engaging sales, solutioning and AEs and supporting Offering & Delivery leadership.
• Ability to build & manage a variety of financial opportunity pipelines essential
• Experience in resolving high value customer disputes & high stakes negotiations with vendors
• Experience of third party software resale business, including dealing with end-customers directly regarding Microsoft licensing requirements

• Proficient in Microsoft Licensing Desktop and Server software,
• Proficient in Azure subscription management
• Excellent written and spoken business English,
• in-depth Microsoft EA licensing knowledge, and product related knowledge across the Microsoft ecosystem
• Skilled in Business Alliances, Business Development, and Partner Management.
• Strong communication (verbal and written), organization, and time management skills required
• Solid problem solving and consultative skills a must
• Knowledge of the sales process combined with the ability to establish and maintain rapport with both internal and external customers is needed
• Fluency in English language (spoken and written)

Company benefits

• Competitive remuneration package
• Additional Medical & Life insurance
• 4 days additional paid leave (total: 24 days)
• Food vouchers
• Training, continuous learning, and career development in the largest IT company on the market
• Unlimited access to courses from a bunch of external partners for the best learner's experience (e.g., LinkedIn Learning, Udemy)
• Access to a foreign language learning platform
• Stable employment in an international company 
• Advancement opportunities within the organization (a variety of interesting projects with an array of technologies and tools) 
• Flexibility in work arrangement (hybrid or fully remote work, the home office culture is in our DNA)
• Workplace equipment to organize your home office (e.g., chair, desk, additional monitor, headset etc.)
• DXC Partner courses and certifications (Microsoft, SAP, ServiceNow, AWS, Google, Dell Technologies, IBM, Microfocus, Salesforce, Red Hat, VMware, Workday) 
• Employee Referral Program - a financial bonus for the referrer for a successful candidate recommendation 
• Employee Recognition Program with points assigned by colleagues for the recognized employees (exchangeable for prizes)
• Employee Assistance Program (providing 24/7 support for employees and their families in difficult life situations)
• Opportunity to join our numerous charity and ecology-related events organized by our Employee Ambassadors team 

We Deliver eXcellence for our Customers and colleagues every day. Our values form the foundation of everything we do and every decision we make.

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