Please whitelist the domains "lever.co" and "hire.lever.co" with your email provider to make sure you get our emails. Disclaimer: This is a generic job description for the position stated below. Actual tasks and tools will be discussed further when you reach the final interview stage. Please ensure you apply for the right job based on your location and experience. We prioritize people who can do this successfully!
IT Helpdesk Support (Remote)
Are you a tech-savvy problem solver with a passion for IT support? We are seeking a Remote IT Helpdesk Support Specialist to assist users with troubleshooting IT issues, managing system administration tasks, and handling ticketing systems. If you have a strong background in technical support and enjoy working in a fast-paced environment, this role is for you!
Duties and Responsibilities include but are not limited to:
1. Technical Support & Troubleshooting:
Provide remote IT support via phone, email, and chat.
Diagnose and resolve hardware, software, and network issues.
Assist users with login issues, password resets, remote access, and system performance concerns.
2. Systems Administration:
Manage user accounts, permissions, and security settings.
Ensure systems are updated, patched, and maintained to prevent downtime.
Monitor system performance and proactively identify areas for improvement.
3. Ticketing System Management:
Log, track, and manage IT support requests through a ticketing system.
Prioritise and escalate tickets as needed to ensure timely resolution.
Document troubleshooting steps and resolutions for future reference.
4. Onboarding & IT Documentation:
Assist in onboarding new users by setting up accounts and providing IT orientation.
Create user guides, FAQs, and workflow documentation to improve efficiency.
5. Compliance & Security:
Enforce IT policies and security protocols to protect company data and assets.
Monitor and mitigate potential security threats and vulnerabilities.
6. General Administrative IT Support:
Assist with software installation, updates, and troubleshooting.
Manage IT inventory, including hardware, licenses, and subscriptions.
Provide technical recommendations to enhance IT processes and infrastructure.
Qualifications:
• At least 1 year of proven experience as an IT Helpdesk Support, Technical Support Representative, or Systems Administrator.
• Strong troubleshooting skills for Windows, MacOS, and cloud-based applications.
• Experience with ticketing systems such as Zendesk, Freshdesk, ServiceNow, or similar.
• Proficiency in Google Workspace (Gmail, Drive, Sheets, Calendar) and Microsoft Office (Word, Excel, Outlook).
• Familiarity with remote desktop tools, VPNs, and cloud services.
• Knowledge of user account management, network configurations, and security best practices.
• Excellent English communication skills, both written and verbal.
• Strong organizational and time management skills.
• Proactive problem-solver with keen attention to detail.
• Ability to work on a graveyard shift and adapt to US business hours.
Technical Requirements:
• USB Headset with Noise Cancellation feature
• Working Webcam
• Computer with at least 1.8 GHz processor and at least 4GB RAM
• Main Internet Service Speed: at least 25 Mbps cable connection
• Backup Internet Service Speed: at least 10 Mbps
Benefits:
• Health Insurance (HMO)
• Performance Incentives
• Job Security and Stability
• Paid Training
• Inclusive Culture
• Upskilling Opportunities
• 100% Work-From-Home
• Exceptionally Supportive Team
• Opportunities for Career Growth
• Fun Work Environment
• Holiday & Overtime Pay
Schedule: US work hours (20-40 hours per week)
Location: This is a remote job
Salary Package (with HMO):
• Entry Level (1-3 years of experience): Up to PHP 45,000
• Intermediate Level (3-5 years of experience): Up to PHP 53,000
• Expert Level (5+ years of experience): Up to PHP 56,000
Please note:
• Only qualified candidates will be invited to take the assessment & scheduled for an interview.
• We have other vacancies that might interest your friends & colleagues. They can check us out at
our Jobs Website.
