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Salesforce Business Analyst - Associate

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

United States

Offer summary

Qualifications:

Bachelor's degree in business, Engineering or Computer Science., Minimum 2 years as a Business Analyst., Experience with Salesforce platform and Agile methodologies., Proficient in project management tools..

Key responsabilities:

Liaise between stakeholders and technical teams.
Document requirements and optimize workflows.
Participate in Agile ceremonies and solutioning discussions.
Create test plans and facilitate user training.

CoreSphere, LLC SME https://www.coresphere.com/

51 - 200 Employees

See all jobs

Job description

Position Summary: As an Associate Salesforce Business Analyst at CoreSphere, you will serve as a strategic partner to organizations, helping them identify business challenges, analyze operations, and assist in developing intuitive business solutions. You will work closely with stakeholders across various departments to gather and assess business requirements, drive process improvements, and support project success through thorough analysis and informed recommendations. Additionally, you must effectively communicate technical information to both Business and IT teams, translating business needs into appropriate systems, technologies, and processes. In your role as a Business Analyst, you will collaborate with project managers to ensure seamless and consistent communication with customers and clients. This position is 100% remote.

Responsibilities:

Work as the primary liaison between the business stakeholders, operations, and the technical team throughout the project cycle.
Collaborate with stakeholders to identify business needs and translate them into detailed, actionable requirements.
Document requirements into high quality User Stories, Use Cases, or Business Requirements Document.
Evaluate existing workflows, identify inefficiencies, and recommend optimizations to enhance business performance.
Participate in Agile scrum ceremonies such as Scrum, Sprint planning, Sprint reviews, and Sprint retrospectives.
Collaborate with the Scrum Team to groom user stories, participate in sprint execution, identify, and resolve team impediments, and be responsible for driving the quality of solution output by the team.
Participate in and contribute to conversations around solutioning and architecture on the Salesforce platform.
Make recommendations and proposals for implementation of business process and customer experience.
Assist in identifying and managing risks, issues, and dependencies, while developing effective plans to escalate critical issues and implement mitigation strategies. This ensures minimal project impact, promoting seamless execution and alignment with key business goals.
Create Test Plan, Test Cases and conduct solution testing.
Facilitate UAT session with Business stakeholders, manage feedback in the form of enhancements and bugs.
Create Training Guides for End users and conduct training sessions.

Required Skills and Experience:

Bachelor’s degree in business, Engineering or Computer Science or similar.
Minimum work experience: 2 years of experience as a Business Analyst with end-to-end Salesforce implementation experience.
Minimum 2+ years working within all phases of the Systems Development Life Cycle and an Agile driven development environment.
Minimum 2 years’ experience with the Salesforce platform configuring sales, service, community clouds, and/or custom Salesforce apps.
Minimum 2 +years of experience in business analysis or product development of software-based solutions.
Experience working in IT Consulting Firms; preferably in Salesforce Solution providers.
Experience applying Agile/Scrum methodologies.
Salesforce Administration skills are highly preferred.
Excellent listening, oral, written, and presentation skills.
Excellent analytical skills, as well as accuracy and attention to details.
Ability to manage multiple tasks in a team-based environment.
Experience working with sandbox and production environments.
Demonstrated adherence to Salesforce.com best practices.
Experience working in JIRA, Confluence, or other Agile project management tools.
Proficient in Microsoft Word, Excel, PowerPoint, Project, Visio, Lucid chart SharePoint.

Preferred Skills and/or Experience:

Salesforce Administration Certificate, is desirable
Certified Scrum Master, is desirable
Salesforce Business Analyst Certification, is desirable
Salesforce Service Cloud Consultant Certification, is desirable

Security Clearance: Candidate must be authorized to work in the United States and must be able to pass a Public Trust background investigation.

Interviews: Please be advised that CoreSphere will be confirming each applicant’s identity at the beginning of our video interviews. We will ask you to hold up an official US Government issued Photo ID with scrubbed out privacy information. 

Company Overview: CoreSphere, LLC is a fast-growing Salesforce Crest Partner and ServiceNow Elite Partner established in 2003 to develop state of the art solutions for public and private sector organizations. We make it possible for our clients to achieve their management and IT Transformation goals through the innovative use of management techniques and information technology. Our solution focus includes Cloud and mobile solutions, Customer Relationship Management (CRM), Customer Service and Case Management, Human Resources Information Systems, Business Intelligence, Program/Project Management, Acquisition Management, and Systems Integration.

Benefits:

Competitive Pay
Paid Time Off
Sick Leave
Public Holidays
STD/LTD
Health and Dental
401(k)

Employment at CoreSphere is contingent upon clear and clean results of a thorough background check.

CoreSphere is an equal opportunity employer. All qualified applicants will be considered regardless of a person's race, color, religion, national origin, age, disability, military status, sex, gender expression or identity, or sexual orientation.