Clinical Program Manager at Mindoula Health

Mindoula is seeking a Program Manager for our Substance Use Disorder Program to lead a team of Licensed Therapists and collaborate with Peer Recovery Specialists and Registered Nurses to provide quality, whole-person care. Our Substance Use Disorder Program care teams provide wrap-around support to individuals living with substance use disorder on their journey toward recovery.

Details: Full-Time Virtual position. Primarily between the hours of 8am and 6 pm with some flexibility when needed.

Location: Anywhere in the United States

Therapist must have one of the following clinical licenses: LCSW, LMFT, LPC, LMHC in WA, TN, TX, MO, IN, FL, LA or KY.

Comprehensive Benefits Package includes:

• Medical, Dental and Vision Insurance
• Supplemental Life Insurance
• Short Term and Long Term Insurance paid by Mindoula
• 401k, with a company match
• 3 weeks paid vacation each year, 4 mental wellness days and 11 holidays
• Parental Leave: 8 weeks of paid parental leave
• Personal Development Program: $500 credit reimbursement per calendar year

How you'll lead:

Act as a player/coach, working alongside Therapists to build their skills in everyday situations and to directly support members in more challenging situations or as needs arise, such as:

• Act as a player/coach, working alongside Therapists to build their skills in everyday situations and to directly support members in more challenging situations or as needs arise
• Provide day-to-day management of the therapists including regular 1:1s, team meetings, and case conferences
• Coordinate caseloads, assist in referring new members to appropriate team members, ensure the team’s schedules meet program needs, and provide back up to clinicians for clinical care during PTO, staff shortages, etc.
• Recommend and implement solutions to continually improve both operations and clinical care.
• Analyze team performance to identify gaps and challenges and create plans to improve performance as needed.
• Ensure that the clinical team is providing therapeutic care that complies with organization's best practices, standards, policies and procedures.
• Deliver appropriate clinical outcomes for clients and lead case conferences on a regular basis to discuss progress and outcomes with health plan and provider partners.
• Aid in the construction of clinical pathways, group therapy, classes and behavior focused practice protocols, and with capturing program evaluation and fidelity measures.
• Ensure evidenced-based trauma-informed behavioral health care is being delivered to all members as appropriate.
• Partner with the team to ensure no-shows/cancellations are kept to a minimum, assess patterns with no-shows related to specific therapists and develop a plan to reduce them.
• Engage in on-call crisis line management.
• Promote responsible and ethical stewardship of clinical resources.
• Participate in the screening, interviewing, and hiring of new team members.
• Provide orientation for new team members, conduct performance reviews, and continuously coach the team to build skills and improve performance.
• Lead enrollment activities as needed to build a new market or maintain the current cohort, depending on where the program is in its lifecycle.
• Perform other duties as assigned or as required for success.

How you'll contribute:

• Management and compliance: Experience with ensuring care is delivered according to applicable laws, regulations, policies and procedures, supporting the organization’s core integrity value.
• Relationship Management: Ability to develop, maintain, and strengthen partnerships with others inside or outside the organization.
• Problem Solving: Strong inclination to take independent action to implement change when and where it is needed; results oriented. Ability to plan, organize, manage time, and prioritize multiple tasks and assignments and effective follow through.
• Communication: Demonstrated excellent listening, verbal and written communication skills. Ability to clearly and accurately relay information to staff, business partners, stakeholders, and clients.
• Collaboration: Ability to work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.
• Clinical Care: Ability to provide high quality case/care management in routine and crisis situations, and to coach others to do so.

What will make you successful:

• Hold one or more of the following licenses is required: LCSW, LMFT, LPC, LMHC in WA, TN, TX, MO, IN, FL, LA or KY with the willingness to be licensed in more than one state.
• Experience leading, building and implementing programs.
• Bachelor's degree in behavioral health, social work or health care management from an accredited university required
• Masters in social work, behavioral health, public health, health care management or similar program required.

We launched Mindoula because each of us has had personal experience with mental illness, either directly or through a loved one. We realized that the behavioral health system was broken and decided to take it upon ourselves to fix it by focusing on the people we serve, not their diagnoses or symptom sets. Each of us, and everyone we serve, is a person first, and a set of challenges second. We address the full range of behavioral health challenges. We deploy tech-enabled teams of case managers, care managers, community health workers, peer support specialists, and psychiatrists to provide support to even the most complex and underserved behavioral health populations. Our member engagement and predictive analytics technology platform has made the company a market leader in hospital re-admissions reduction, collaborative care, care coordination for the seriously mentally ill, and measurement-based psychiatry.

Come be part of the solution!