Operations Lead - Muntinlupa, Metro Manila

General

What we do 🪵

Our mission is to empower building materials suppliers with great technology. There are over $1,000,000,000,000 of building materials bought in the US every year, and many of these transactions happen in on-prem point-of-sale systems. We want to bring these transactions online, enabling better experiences for contractors and homeowners alike.

Key Responsibilities 📋

A. Recruiting

• 📌 Candidate Sourcing: Utilize LinkedIn to source candidates based on feedback from the hiring manager.

• 📋 Application Review: Screen applications, filtering candidates for rejection or progression according to hiring manager input.

B. Finance

• 💻 Financial Modeling: Update the company’s operating plan weekly.

• 📊 Bookkeeping: Manage transactions and deliver monthly financial statements (P&L, Balance Sheet, and Cash Flow).

• 💰 Receivables Management: Ensure accounts receivable (AR) is below 5% of ARR by collecting overdue SaaS payments.

  • Maintain near-zero overdue amounts (61+ days) on the AR Aging Report.

• 📝 Payables: Ensure all bills are paid promptly and strategically:

• ⚠️ Flag anomalies, negotiate terms, and optimize payments for rewards/rebates

• 🧾 Reimbursements and Mileage: Process employee reimbursements and mileage claims.
  ⚡ Disputes: Handle client payment disputes:

  • Identify clients and sales linked to disputes.

  • Recover funds and communicate outcomes to clients.

  • Maintain records and notes in Stripe.

C. Client Success

• ✅ Compliance: Keep Stripe Connected Accounts “Restricted Soon” at zero by following up with clients weekly.

• 📄 Reports: Deliver recurring reports to clients based on their required cadence.

D. Sales & Marketing

• 📂 Salesforce Data Management: Update and maintain Salesforce records as directed by Account Executives (AEs).

  • Example: Add Ace Hardware contacts to Salesforce accounts.

• ✍️ Client Success Stories: Interview live clients, draft success stories, and publish them on the website.

• 📢 LinkedIn Engagement: Publish weekly LinkedIn posts on go-lives, tagging clients, AEs, and including photos.

• 🌐 Google Ads: Manage and optimize Google AdWords campaigns.

E. Human Resources (HR)

• 🧮 Payroll Compliance: Ensure compliance with all state and local payroll tax regulations. Maintain accurate records.

• 📈 Commissions Management: Calculate and process monthly commissions after securing AE approval.

• 👩‍💼 Employee Support: Address employee questions related to benefits and payroll, escalating as necessary.

F. Virtual Assistant Tasks

• 📧 Email Management: Organize and respond to emails, flagging high-priority items.

• 📆 Calendar Coordination: Schedule meetings and appointments, ensuring no conflicts.

• 📝 Document Preparation: Draft, edit, and format documents or presentations.

• 🔍 Research: Conduct ad hoc research tasks and compile data for decision-making.

• 🛠️ General Administrative Support: Assist with miscellaneous tasks as needed to support the team.

Work Schedule 📈

• ⏰ Hours: 6:00 AM - 2:00 PM Philippine Time, Tuesday to Saturday.

• 🌙 Occasional Night Calls: Some tasks may require calls during US working hours.

Compensation and Benefits

• 💰 Base Pay: $175/week

• 📝 Independent Contractor: You will be responsible for filing and paying your own taxes.

• 🍽️ Monthly dinners in Alabang/BGC area.

• 📚 Unlimited audiobooks via our team subscription to Libro.

• 🛑 Other benefits below are not included. As an independent contractor, you are not eligible for benefits.

Requirements 🔍

• 📚 You hold a bachelor’s degree in a related field, such as Business Administration, Information Technology, Management Information Systems, Accounting, Finance, or a similar discipline.

• Be located in Metro Manila or surrounding locations (Laguna, Rizal, Cavite, and Bulacan)

• 📊 Proven experience in operations, finance, HR support, or recruiting.

• 🛠️ Proficiency in tools such as Salesforce, Google Sheets, Stripe, and LinkedIn Recruiter.

• 🎯 Exceptional organizational skills with a strong attention to detail.

• 💬 Strong communication and interpersonal skills for client and team interactions.

• 🔒 Ability to handle sensitive information with confidentiality.

• 💻 Equipment: Must provide your own computer/laptop and other necessary equipment.

• 🌐 Internet: Must have a reliable internet connection suitable for remote work and virtual meetings.

Interview Process ✍️

1. Screening Call (30 minutes): 📞 A remote call with Jackie, a Data Lead.

2. Interview (30 minutes): 💻 A remote interview with Amanda, Head of Finance, Recruiting, and Operations.

3. Homework Assignment (2-hour prep): 📝 After the introductory call, instructions for the homework task will be sent.

4. On-Site Interview (1 hour): 🏢 An in-person interview with Amanda, your manager, focusing on your ability to learn quickly.

5. Culture Call (30 minutes): 🤝 A remote interview with Sydney, an Operations Lead at Rundoo, focused on your background, career aspirations, and alignment with our company values.

6. Reference Check: ✅ Provide two substantial references for evaluation.

Who we are

In alphabetical order:

1. Adam (Territory Account Executive): studied Communications at UConn (Go Huskies!) and worked as an AE at a large cloud software company (Box); a frequent at concerts around the greater NYC area in his spare time 🫡

2. Amanda (Head of Finance & Operations): studied Marketing Management at De La Salle University; worked in recruiting & operations at a few Bay Area startups; loves building teams, scuba diving, & hiking! 🤿 🏞️

3. Andrew (CTO): studied computer science & humanities at Stanford; worked as a software engineer and head of engineering at Apple & Anova; danced with the SF ballet (where he met his wife)! 🩰

   • Gemma (Andrew's Bernedoodle): *fiercely protecting Andrew* 🐶

4. Andy (Territory Account Executive): studied Business Management at Oklahoma State University (Go Pokes); worked as an AE for large tech like Cisco System and small startups BeckTech and TrackStreet; do you need a 4th? ⛳️🏌🏼‍♂️

5. Boxuan (Engineering): studied computer science at the Ohio State University; worked as an engineer at Bytedance, jd.com, Shape security and A10networks. I like hiking in spare time.

6. Brian (Engineering): studied computer science & applied math at NJIT and UC Davis; worked as an engineer at Google, Snap, and Common Networks; LoL player and Earthquakes fan ⚽

   • Luna (Brian's chocolate lab): *looking longingly at YB* 🦮

7. Claire (Head of Client Success): studied History at Dartmouth College; worked in Account Management and Customer Success at Yahoo, Outlier AI, and Persona; loves following women's sports and studying architecture 🏑🏡

8. Clara (Territory Account Executive): studied Literature at University College London; worked in GTM strategy for a feminine health tech startup in Paris and then came to the bay to work in sales for Verkada; often seen doing a headstand 🧘‍♀️

9. Daniel (Territory Account Executive): studied Biology at University of Washington, worked in sales in pharmaceuticals at Eli Lilly and in FinTech at PitchBook; often found playing volleyball 🏐

10. Emmie (Engineering): studied math & computer science at Stanford; worked as a software engineer at Flexport; loves confetti cake 🧁 and almond croissants 🥐

11. Erin (Territory Account Executive): studied Communications and Biology at Union University; worked in SaaS sales at Cisco and Bloomerang; avid traveler to Kenya since 2009 🌍 🦒

12. George (Engineering): studied computer science at Stanford; worked as a software engineer at Facebook; exclusively reacts on Slack with the shaka! 🤙

13. Jackson (Engineering): studied computer science at Stanford; worked as an engineer at Palo Alto Networks and startup SafeStop. Avid runner and raising my two cats Walter and Jesse.

14. Jonathan (Territory Account Executive): studied Linguistics at Cedarville University; worked in SaaS implementation for startup Tekion; has flown over 100k miles in the last year 🛫

15. Jordan (Engineering): studied computer engineering at the University of Waterloo; interned at Rivian, IBM, and here before joining full-time; played the saxophone professionally 🎷

16. Kyle (Territory Account Executive): Studied Anthropology and History at UNCW; Has been a seller for companies big and small, mostly in the Software space. Is self-taught in catching snakes barehanded🐍

    • Mango (Kyle's corgi): *demanding pets from everyone he meets* 🐾🥭

17. Lej (Client Success) working directly in the field of software for the last three years helping entrepreneurs and start-ups alike. Aspires to create a smart home environment similar to the one depicted in the 1999 Disney movie "Smart House."🎮

18. Matt (Head of Sales): studied history at Northwestern; taught middle school in Chicago (hardest job ever), more recently worked in sales and general management at a fishing tackle company (Catch Co.); former competitive angler in college (bass fishing 🎣)

19. Nick (CEO): studied math & computer science at Stanford; worked as a trader at Bridgewater & Citadel and as a PM at Google & Enigma; distantly related to the founder of the Hershey company 🍫

    • YB (Nick's Belgian Malinois): *looking longingly at Luna* 🐕

20. Noah (Product Designer): studied Art Practice at Stanford; worked as a Product Designer at several startups in consumer social; has too many hobbies including volleyball, pool, painting, gamedev, birdwatching, music, cooking, trivia, and sumo. 🎱

21. Rae (Sales Development Rep): Studied Business Management at University of Colorado; Worked as an account executive at Sumup; likely the only Colorado native who doesn't ski or snowboard. 💃🏻

22. Santiago (Engineering): studied computer engineering at University of Waterloo; worked as SWE intern at The Cooperators, Inflight, BitBakery, Replicant; played lots of soccer, loves rap and r&b 🎧

23. Tyler (Data and Client Success): studied general education and tech at Cabrillo College; worked as a system administrator for a short time and at a paint store (Kings paint!!!) for eight years, manager for two; likes to play most video games, currently playing Diablo 4. 🕹

24. Umer (Engineering): studied computer science at National University of Singapore; worked as a SWE intern at Visa and an NLP chatbot startup; has an identical twin! 👯‍♂️

25. Vidhan (Product): studied Biomedical Engineering and Econ at Duke; Worked as a PM at Hinge Health and BuildZoom. Previously at Zenefits. Founder Urova Medical; 🍪

    • Waffle (Vidhan's Labradoodle): Stealing whatever food can be found 🐶

26. Zach (Design): studied product design at Stanford; worked in design at a few startups; currently wearing socks with cocktails on them! 🍹

What we stand for ⭐️

The values we hold most dear are learning through feedback and experimentation, enjoying our time together, truly empathizing with clients (we've worked at paint stores & lumber yards!), building a diverse team, and driving to achieve as fast as we can.

How we've fundraised 💰

We've raised $18m across three rounds:

1. A $2m pre-seed led by Kent Bennett at Bessemer with participation from Plug & Play, Quiet Capital, and Sequoia.

2. A $5m seed led by Caitlin Bolnick Rellas at CRV.

3. An $11m series A led again by Bessemer and CRV.

Benefits 🩺

• Medical, vision, and dental insurance with 100% premiums covered for you, 50% for dependents (~$5-6k/yr) 🏥🥸🦷

• Daily lunch (~$4k/yr) 🥘

• Learning materials and Coursera courses (~$1k/yr) 📚

• Unlimited audiobooks via our team subscription to Libro ($500/yr) 🎧

• Gym membership! (~$1200/yr) 💪

• Unlimited PTO 🏖️

• Betterment 401k 🏦

• Dog-friendly office 🐶

• And more! If you have ideas, let us know 🙂