Specialist, Payment Operations

Specialist, Payment Operations

The Payment Operations Specialist is responsible for supporting the processing of payments and related activities and is an integral part of Central Banking Operations

Scheduled Hours Full time 830am – 5:00 pm.

Shifts may vary with the possibility of evening, weekend or Holiday work

Job Description:

• Aims to deliver superior service to clients by driving and optimizing the effectiveness and efficiency of people, processes, and technology thereby enhancing financial performance, increasing investment capacity, and managing risk.
• Analyzes and reviews data tools, business processes, and operational standards to execute service delivery.

Essential Functions/Responsibility Statements:

• Responsible for the processing and/or validation of wire and research requests received via a variety of different mediums including but not limited to: Microsoft TEAMS, IVR Telephony Channel, Digital Documentation, and Email
• Accurately record customer interactions and resolution where applicable in the company’s CRM, Telephony system and Wire Applications as needed
• Supports processing of payments, investigations inquiries and related activities.
• Diagnose issues and provides accurate information and offers appropriate solutions to internal and external stakeholders.
• Adheres to Privacy Policy and Code of Ethics and follows all policies and procedures relative to Consumer Compliance laws and regulators and best practice recommendations.
• Processes / reconciles transactions related to product/functional area.

Qualifications:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Education: 

Required – High School Diploma or equivalent (College Degree in Accounting and/or Finance Preferred)

Work Experience:

3+ years of experience in a call center and/or customer service role or experience in cash management products and/or payment services (Wire and ACH preferred)

Skills and Abilities:

• Ability to effectively communicate both orally and in writing with customers, peers, and vested stakeholders.
• Adequate knowledge of MS Office: Word, Excel, Outlook,
• Ability to read, analyze, and interpret common metrics used to measure and monitor operational performance, define problems, collect data, establish facts, draw valid conclusions, and provide clear and concise communication with a wide audience of internal departments.
• Developing knowledge of the banking  industry, including systems, products, and services
• Ability to perform multiple tasks in a fast-paced environment.
• Solid organizational skills and attention to detail
• Excellent verbal and written communication skills

Diversity & EEO Statements:  

• At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply. 
• Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.

Working Conditions:

• Frequently minimal physical effort such as sitting, standing, and walking.
• Occasionally moving and lifting equipment and furniture may be required to support onsite and offsite meeting setup and teardown.

Employer Rights:

• This job description does not list all the job duties of the job.
• You may be asked by your supervisors or managers to perform other duties.
• You may be evaluated in part based on your performance of the tasks listed in this job description.
• The employer has the right to revise this job description at any time.
• This job description is not a contract for employment and either you or the employer may terminate at any time for any reason.