Starszy Doradca Bankowości Detalicznej

The Universal Banker is an entry level position responsible for the assistance in the execution of sales, products or service activities in coordination with the customer service team. The overall objective of this role is to foster relations with customers to build loyalty and to help increase sales to individual consumer clients.

Responsibilities:

• Deliver high quality customer service, and respond to and resolve account service issues

• Transform service transactions to sales opportunities, complete various financial transactions and refer opportunities to segment partners where appropriate

• Educate customers on utilizing available access channels (i.e. ATM, Online and Telephone Banking) and product lines across business

• Execute basic account opening for existing customers (when needed) and refer opportunities to segment partners where appropriate

• Participate in sales/ service activities within the branch including seminars, micromarketing events, promotional campaigns, product initiatives, etc.

• Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Previous relevant experience required

• Consistently demonstrates clear and concise written and verbal communication skills

• Consistently demonstrates reliable analytic skills

Education:

• Bachelor's Degree/University degree or equivalent experience

Citi Handlowy offers:

• Job contract and social benefits (private medical care, fitness card, life insurance, pension programme, co-financing of cultural and entertainment events and more. Full list can be found here: www.karierawciti.pl under Benefits for you and Benefits for your loved ones sections)

• Access to e-learning platform (Degreed) as well as English learning platform

• Possibility to gain globally appreciated work experience

• Friendly and supportive culture and team

• Flexible and partly-remote working conditions

Your personal data will be administered by Bank Handlowy w Warszawie S.A. with its registered office in Warsaw, ul. Senatorska 16. The Bank carries out the processing of your personal data first of all to conduct the recruitment process in which you participate, i.e. in the scope specified in Article 22(1) of the Labour Code (Article 6(1)(c)  of the GDPR). You are entitled to: access your personal data, rectify them, erase them, restrict their processing, transfer your data and object to their processing. More detailed information is available at the website: https://careers.citigroup.com/docs/policies/BankHandlowyPolandPrivacyNotice.pdf?ieNocache=483

Please read the information about internal reports procedure – Whistleblowers Protection Act:

BankHandlowyPolandWhistleblowersProtectionAct

------------------------------------------------------

Job Family Group:

------------------------------------------------------

Job Family:

------------------------------------------------------

Time Type:

------------------------------------------------------

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting