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Junior Service Delivery Administrator

unlimited holidays - extra holidays - extra parental leave - work from home
Remote: 
Full Remote
Experience: 
Junior (1-2 years)
Work from: 

Offer summary

Qualifications:

Experience with project management tools., Fluency in English required., Customer-facing experience preferred., Ability to develop skills and grow..

Key responsabilities:

  • Provide project status reports and updates.
  • Maintain up-to-date records and billing.

Job description

Bloomreach helps businesses personalize the customer experience. It leverages the industry's only real-time customer and product data to train advanced AI, which powers personalized marketing, product discovery, content management, and conversational shopping in a single solution. This AI-driven approach empowers over 1,400 global brands, including Bosch, Puma, and Marks & Spencer, to grow their businesses.With Bloomreach, personalization flows seamlessly across the customer experience. At every point in their journey, customers are connected with the content they want to see and the products they want to buy. Businesses break the limits of ordinary experiences — and drive measurable growth along the way.

We are currently expanding our Partner Services team, and we are seeking a hands-on, Junior Service Delivery Administrator who can deliver best-in-class project and resource  administration services to our agency partners and internal delivery teams. 

Tasks and responsibilities:

  • Provide frequent status reports and communication at Bloomreach and with agencies on project status and updates including scope, timeline, risks, dependencies, and contingency planning.
  • Keep records up to date and hold stakeholders accountable for providing and keeping valid data.
  • Updating and maintaining billing records.
  • Work cross functionally to drive us forward in our Partner First motion.
  • Be customer & partner obsessed, able to work in a fast-paced technology-driven company.
  • Enable our partners and internal stakeholders on process & best practices.
What we expect of the candidate:
  • Excellent presentation and networking skills to share information and build relationships.
  • Experience with project management processes and tools.
  • Experience in a customer-facing role and working with agencies or for agencies is desirable.
  • An ambition to develop your skills and grow.
  • Native or professional fluency in English. 
  • Travel will be required across Europe.

#LI-HO1

More things you'll like about Bloomreach:
Culture:
  • A great deal of freedom and trust. At Bloomreach we don’t clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one. 
  • We have defined our 5 values and the 10 underlying key behaviors that we strongly believe in. We can only succeed if everyone lives these behaviors day to day. We've embedded them in our processes like recruitment, onboarding, feedback, personal development, performance review and internal communication. 
  • We believe in flexible working hours to accommodate your working style.
  • We work virtual-first with several Bloomreach Hubs available across three continents.
  • We organize company events to experience the global spirit of the company and get excited about what's ahead.
  • We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer*.
  • The Bloomreach Glassdoor page elaborates on our stellar 4.4/5 rating. The Bloomreach Comparably page Culture score is even higher at 4.9/5
Personal Development:
  • We have a People Development Program -- participating in personal development workshops on various topics run by experts from inside the company. We are continuously developing & updating competency maps for select functions.
  • Our resident communication coach Ivo Večeřa is available to help navigate work-related communications & decision-making challenges.*
  • Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader. The program includes regular comprehensive feedback, consultations with a coach and follow-up check-ins.
  • Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.)*
Well-being:
  • The Employee Assistance Program -- with counselors -- is available for non-work-related challenges.*
  • Subscription to Calm - sleep and meditation app.*
  • We organize ‘DisConnect’ days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones.
  • We facilitate sports, yoga, and meditation opportunities for each other.
  • Extended parental leave up to 26 calendar weeks for Primary Caregivers.*
Compensation:
  • Restricted Stock Units or Stock Options are granted depending on a team member’s role, seniority, and location.*
  • Everyone gets to participate in the company's success through the company performance bonus.*
  • We offer an employee referral bonus of up to $3,000 paid out immediately after the new hire starts.
  • We reward & celebrate work anniversaries -- Bloomversaries!*

(*Subject to employment type. Interns are exempt from marked benefits, usually for the first 6 months.)

Excited? Join us and transform the future of commerce experiences!

If this position doesn't suit you, but you know someone who might be a great fit, share it - we will be very grateful!


Any unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of employees of Bloomreach are considered property of Bloomreach and are not subject to payment of agency fees.

#LI-Remote

Required profile

Experience

Level of experience: Junior (1-2 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Customer Service
  • Communication
  • Presentations

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