Service Development Manager Valuation Services

We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories around the world.

• Contribute to service strategy development: Contribute to service strategy; formulating objectives and developing ideas for future service development.
• Innovate and enhance Valuation services: Lead the creation of new Valuation services in line with strategic goals set, and continually refine operational processes to enhance overall business performance.
• Proactively identify market trends: Stay ahead of industry developments, assess competitive landscapes, and swiftly identify emerging threats and opportunities to maintain a competitive edge.
• Define business requirements: Establish clear business requirements and ensure their successful implementation through collaboration and coordination with key internal stakeholders (IT, Marketing, Finance, etc.) and external service providers.
• Monitor and optimize service performance: Continuously evaluate service performance against operational KPIs to ensure targets are met and exceeded.
• Drive Sales Support Efforts: Provide expert guidance and support to Market
• Development Managers to strengthen sales strategies and close high-value deals.
• Identify any potential synergies cross services or business lines, i.e. within TFS and/or C&P.

SPECIFIC RESPONSIBILITIES

• Proactively search potential market opportunities by conducting market analysis and trend forecasting, and coordinates with Market Development Managers to define strategy for market penetration and expansion.
• Continuously track and assess competitor actions in the market, ensuring our services remain competitive and ahead of industry standards.
• Stay updated on WCO and WTO regulatory frameworks, recommendations, and policies, to identify new opportunities for service development, and ensuring that Valuation services always comply with the latest international trade requirements.
• Lead the writing of comprehensive technical and financial proposals, including the preparation of financial models, for tenders and unsolicited proposals to secure new business opportunities.
• Assist Market Development Managers in negotiating contracts with clients, ensuring favorable terms and conditions that align with business objectives.
• Represent the company in client meetings, delivering compelling service presentations and showcasing tailored solutions that address specific client needs.
• Develop, maintain, and deliver training materials for end users, providing both in person and remote training sessions to ensure stakeholder engagement and service adoption.
• Establish key operational KPIs, track performance against targets, and implement corrective measures when needed to maintain optimal service delivery.
• Collaborate with the marketing department to devise and execute promotional strategies, and regularly update marketing materials to align with current service offerings.
• Work closely with the Finance team to develop and implement suitable business models that support the long-term profitability.
• Liaise with the IT department to select appropriate technologies, define technical specifications, and oversee the delivery of solutions that meet organizational IT standards.
• Identify, assess, and secure the most suitable subcontractors and technical partners when necessary, ensuring their alignment with project goals and standards.
• Represent the company at relevant seminars, conferences, and events to stay informed about industry trends and establish valuable connections.
• Identify potential synergies with any other services of TFS and C&P
• Ensures compliance with SGS policies, standards, and guidelines.

PROFESSIONAL EXPERIENCE

• Experience in Service Development or strategy roles: a minimum of 5 years in service development, product management, or business strategy with a proven track record of leading successful service initiatives from concept to execution.
• Industry Expertise: Strong knowledge of Customs valuation, international trade and regulations (WTO agreements and WCO policies) with a clear understanding of the main challenges faced by Customs authorities in terms of trade facilitation and ease of doing business.
• Leadership and cross-functional team management: Demonstrated experience leading cross-functional teams and managing strategic projects involving internal departments (IT, Marketing, Finance, etc.) and external service providers.
• Experience in building use cases and financial models: Demonstrated ability to develop use cases and financial models to assess the financial viability of the new service initiatives.
• Educational background: Bachelor’s degree in business, Economics, or a related field is required. A degree in a technical field (such as IT or engineering) may be considered.
• Certifications in Project management or strategic leadership such as PMP, Lean Six, Sigma, or strategic leadership credentials is an asset.
• English and French written and spoken. Spanish is an asset.

REQUIRED SKILLS

• Strategic thinking: Strong ability to make strategic decisions, to challenge the status-quo, and to translate client needs and market opportunities into actionable service development initiatives.
• Influence and drive collaboration: ability to align cross-functional teams, gain stakeholder buy-in, and influence senior leadership on strategic decisions.
• Solution and results-oriented mindset: Excellent problem-solving skills and strong focus on delivering results meeting (or exceeding) customer expectations.
• Cross-functional communication: Strong interpersonal and communication skills for coordinating between departments such as IT, marketing, finance, and external partners.
• Project management: Excellent project management skills to create and manage detailed service development road maps, timelines, and deliverables, monitor progress, etc.
• Analytical and financial acumen: : Proficiency in conducting market research, competitor analysis, and understanding of financial principles to assess the profitability of service developments.
• Service presentations and demonstrations: strong ability to confidently present solutions and service offering to clients (B2G and B2B), including product demos, showcasing features, etc., clearly articulating the value proposition and competitive advantage.