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Outreach Specialist, CACP

Remote: 
Full Remote
Contract: 
Full time
Experience: 
Mid-level (2-5 years)
Work from: 
North Carolina (USA), South Carolina (USA), Texas (USA), United States

Offer summary

Qualifications:

High School Diploma, 2 years experience in healthcare, 1 year experience in telephonic outreach or customer service, Proficient computer skills.

Key responsabilities:

  • Conduct outbound and inbound calls to patients
  • Educate patients about Advanced Care Planning appointments

Aledade logo
Aledade XLarge https://www.aledade.com/
1001 - 5000 Employees
About Aledade
Aledade, a public benefit corporation, is the largest network of independent primary care in the country, helping independent practices, health centers and clinics deliver better care to their patients and thrive in value-based care. Through its proven, scalable model, which includes cutting-edge data analytics, user-friendly guided workflows, health care policy expertise, strong payer relationships and integrated care solutions delivered through Aledade Care Solutions, Aledade empowers physicians to succeed financially by keeping people healthy. Together with more than 1,500 practices in 45 states and the District of Columbia, Aledade shares in the risk and reward across more than 150 value-based contracts representing more than 2 million patient lives under management. To learn more, visit us at: www.aledade.com.
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Job description

The Outreach Specialist-CACP is responsible for conducting outbound and inbound calls to engage patients in scheduling Advanced Care Planning (“ACP”) appointments.


Essential Duties & Responsibilities:
  • Conducts outbound and inbound calls to educate patients about Advanced Care Planning ultimately scheduling an appointment. 
  • Overcome Patient concerns and objections by clearly articulating the importance of Advanced Care Planning and how it benefits their healthcare journey.
  • Respond to multimodal and outgoing calls, texts, and emails by providing direction to Patients’ questions and/or concerns.
  • Maintain HIPAA compliance and achieve key performance metrics including call volume, conversion rates, and quality standards.
  • Other duties as assigned

    • Required Skills and Abilities:
  • Regular and predictable attendance
  • Must be able to work flexible shifts within the business hours of 8 AM – 8 PM EST, Monday through Saturday.
  • Excellent communication skills including active listening. Ability to engage with an older demographic compassionately and effectively.
  • Proficient computer skills with the ability to learn new software
  • Self-motivated with the ability to work independently
  • Must have access to reliable high speed internet connection (Download speed: 20 Mbps, upload speed: 20 Mbps, and Jitter: 50 ms.)

    • Preferred Skills and Abilities:
  • Bilingual in English and Spanish
  • Remote Work experience

    • Education & Experience:
  • High School Diploma    
  • 2 yrs. experience in healthcare
  • 1 yr. experience telephonic patient outreach, customer service, or sales

    • Physical Requirements:
  • Prolonged periods of sitting at a desk and working on a computer
  • Position is 100% remote

    • Required profile

    Experience

    Level of experience: Mid-level (2-5 years)
    Spoken language(s):
    English
    Check out the description to know which languages are mandatory.

    Hard Skills

    Communicating With PatientsInbound CallsOutbound Calls

    Other Skills

    • Communication
    • Active Listening
    • Computer Literacy
    • Problem Solving
    • Self-Motivation
    Are you interested?

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