Senior Product Manager

About the Role

As Senior Product Manager for JustAnswer Labs, you will lead the creation and launch of new products that delight our customers and unlock JustAnswer’s next $100M business.  You are adept at leading cross functional teams to execute on a product vision in a high growth business.  You will be the CEO of assigned products.  Your mission is expand our core competencies and revenue streams while being accountable to senior management for alignment with overall business performance metrics. 

What You’ll Do

• Lead the ideation, prioritization, technical development, and launch of innovative tools, platforms, and products.  
• Owns releases of assigned products using lean and agile practices.
• Actively collaborate with customer research, analytics, and competitive intelligence teams to develop a strong outside-in perspective and identify the biggest areas of opportunity.  
• Use usability studies, data analysis and other primary & secondary research to produce product requirements to improve productivity & product satisfaction. Define product requirements for MVPs and new features/enhancements.
• Works closely with sales, potential customers and partners to define market problems and opportunities.   
• Define and analyze product metrics to inform decision-making and measuring success. 

What We’re Looking For

• 4+ years of product management in web/mobile applications (B2B).
• Proven track record of delivering innovative, first-generation products, ideally in the AI or data space.
• Strong collaborator with a lean start-up mindset, balancing creativity, speed, and rigor in fast-paced, ambiguous environments.
• Experience leveraging AI or big data (experience with GenAI is a big plus).
• Skilled in identifying customer needs, driving data-driven decisions, A/B testing, and rapid experimentation.
• Familiarity with Pragmatic Marketing and Design Thinking principles.
  
  Collaboration & Communication
• Effective working independently or across teams, promoting co-creation and managing priorities seamlessly.
• Exceptional communicator who translates complex AI concepts into clear, actionable insights and aligns stakeholders effectively.
  
  Leadership
• Results-driven leader with strong project management skills and a focus on ownership, accountability, and team motivation.
• Strategic planner adept at executing short-and long-term goals while building high-performing, empowered teams

We are a San Francisco based company founded in 2003. Our mission is simple: we help people. We have democratized professional services by connecting customers with verified and vetted Experts who provide reliable answers at any hour and on any budget. JustAnswer members enjoy round-the-clock access to 12,000+ doctors, lawyers, tech support, mechanics, vets, home repair pros, and more. In the last 20 years, we have helped 22 million customers in 196 countries by answering more than 25 million questions. 

Why Join the Team

With 1,000+ employees, we are growing at an amazing pace. Our hiring criteria: Smart. Fun. Get things done. We love what we do and celebrate our success together, best of all, you get to work at a hot company that’s (drum roll, please) profitable! 

Our JustAnswer Promise

We strive together to make the world a better place, one answer at a time. JustAnswer's mission is to help people. We do this by connecting our members with verified Experts to help answer life's questions and solve problems. It’s not every day in your life that you get to be a part of a simple yet powerful mission. We pride ourselves in doing things the JA Way.

• Data driven: Data decides, not egos
• Courageous: We take risks and challenge the status quo
• Innovative: We're constantly learning, creating, and adapting
• Lean: We focus on customers, using lean testing to learn how to serve them best
• Humble: Past success is not a guarantee of future success

If these things matter to you, come join the team here at JustAnswer!

Perks and Benefits

• Time off throughout the year (paid and unpaid)
• Professional development support and encouragement
• Resources to help improve your overall well-being
• Free membership to dive into JA product

Work Environment

JustAnswer UA has adopted a remote-first work environment from all UA regions. Some teams do occasionally have the option to meet in-person for teaming, collaboration, or social events. Our philosophy as a business is to put people’s safety and wellbeing first. In response to Covid-19, JustAnswer UA practices 100% virtual recruiting and onboarding processes.                                                                                                                                                                          

Our Commitment to Diversity  

At JustAnswer, we embrace workplace diversity. We believe that diversity drives richer insights, fuels innovation, and creates better outcomes. We are committed to attracting and developing an engaged and inclusive workforce. Team members from diverse backgrounds and unique perspectives are crucial to the JustAnswer mission of helping all people. Individuals seeking career opportunities at JustAnswer are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity, or any other protected status under all applicable laws, regulations, and ordinances. 

 #LI-REMOTE