Job description

Job Title: Customer Service Specialist
Location: Remote (CST Time zone)
Salary Range: up to 1000 USD

Work Schedule: Monday - Friday, 10:00 AM to 8:00 PM (CST)

NOTE: INDEPENDENT CONTRACTOR POSITION

Company Overview:

Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Discover a world of career possibilities with Sagan.

Position Overview:

We are seeking a Customer Service Specialist to be the primary point of contact for customers in a rapidly growing self-storage company. This fully remote, full-time contract position requires someone with a friendly, compassionate demeanor, strong English communication skills, and a critical thinking ability to resolve customer issues. The ideal candidate will be driven to contribute to a dynamic team, make a meaningful impact, and grow within the organization.

Key Responsibilities:

Customer Interaction: Serve as the primary point of contact for customers, answering inquiries and providing excellent service.
Problem Resolution: Actively engage with customers to resolve issues and answer questions, ensuring satisfaction.
Issue Management: Identify customer needs, provide solutions, and follow up to ensure issues are resolved.
Communication: Handle email, chat, and phone communications in a professional and friendly manner.
Task Ownership: Handle customer service tasks with minimal supervision, independently resolving issues as they arise.

Qualifications:

Language Skills: Exceptional English communication skills (written and spoken) are required.
Customer Service Experience: Experience in customer service or related fields is a plus, but not required.
Skills: Proficiency with Google Suite and experience using Slack, ClickUp, and Notion are desirable.
Attributes: Ability to think critically, solve problems, and work independently in a fast-paced environment.
Tech-Savvy: Comfortable working with various software tools and technologies.

Nice-to-Haves:

Familiarity with Notion, CallRail, Slack, and ClickUp.
Previous experience in property management or self-storage facilities.

Please note: To ensure prompt processing of your application, we kindly request that you submit your resume and an introductory video in English format.

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