Match score not available

Junior Customer Success Manager (all genders)

Remote:

Full Remote

Contract:

Full time

Experience:

Junior (1-2 years)

Work from:

Germany

Offer summary

Qualifications:

Basic knowledge of Hubspot or similar CRM systems., Basic data analysis skills (SQL, Excel)., Strong interpersonal and communication skills., C1 level in English and German..

Key responsabilities:

Ensure a smooth customer experience.
Handle data management and first-level support.

Lingoda GmbH http://bit.ly/Lingoda-GmbH

201 - 500 Employees

See all jobs

Job description

Speak our language!

We are Lingoda. We are promoting wealth and opportunity through Education!

Our mission is to empower global talent with the language, cultural and technical skills for integration and success.

Lingoda is a fast-growing online language partner for language learners aspiring to provide a human-centric, personalised and seamless learning experience unmatched by competitors. With Lingoda, you're not just learning - you're teaming up with an expert who understands your goals and guides you to success, every step of the way.

Our classes are teacher-led, and supported in- and out-of-class by the latest technologies and a unique curriculum to empower our students to achieve their language goals. High-quality classes are available online 24/7, so anyone anywhere has the opportunity to learn a language with Lingoda.

As a company we bring out the best in people with a positive culture. We challenge ourselves, and we challenge others. We work smart and make it happen. We believe in personal growth and inclusion.

We work hard to contribute to a better society. How? Here are three examples:

• Lingoda’s MATCH network and Global Career Centre seek to upskill and match migrants to career opportunities in Germany, supporting them through government-funded education programs.

• In the German healthcare sector, we support international nurses, doctors and midwives to obtain language and professional recognition through state-sponsored education programs. As a result we have become one of the largest educational providers in this field in Germany.

• In December 2022 at the Digital Education Awards, we won “Best Digital Learning Product of the Year” and in 2024, Lingoda was included in The Time's list of the 100 best EdTech companies.

We are currently looking for a Junior Customer Success Manager (all genders) based in Berlin or working remotely in Germany.

Your mission with us:

The Customer Success Manager is responsible for a smooth customer experience. We ensure that customers have a great Lingoda experience and stay with us for a long time.

Your tasks:

Collecting and updating all info for the database

Admin and Credit Management

First Level Support for all B2B customers

Resolving of customer issues

Welcoming and onboarding new students

Data Management and Reporting

Keeping a “high-level view” of the entire support process and constantly improve workflows

Collaborating with Sales and Product in order to provide top-notch customer experience

You bring to Lingoda:

Basic knowledge of Hubspot or similar CRM systems advantageous

Basic data analysis skills (SQL queries, excel or google sheets) highly advantageous

Being structured and have the ability to manage multiple ongoing projects while well managing your own time

Strong interpersonal skills: able to motivate, inspire and work alongside a variety of people and disciplines

Being an excellent communicator

Not being afraid of complexity and problem-solving

Hands-on work mentality

Being open to feedback to consistently improve quality and skill set

Being proactive and take ownership of your tasks and your own development

English language skills (C1) and German language skills (C1)

You add to our culture:

Love working in an international environment

Open communication

Customer oriented mentality

Hands-on approach

New ideas to improve our customer journeys

What you can expect from Lingoda:

Approachable leaders and transparent communication - every voice counts at Lingoda!

Company events and colleagues who are always happy to socialise + budgets towards team building events!

An inclusive environment with great team spirit and passion for languages

A well-structured and exciting onboarding process to set you up for success!

The possibility to work remotely from your home or in the office located in the heart of Berlin

Learning & development opportunities

Free access to our language classes

Mental Health programs

Corporate benefits & pension funds

28 vacation days per year

Free snacks & drinks at the office

The modern hardware necessary for your work (n/a for freelancers)

Flexible working hours

Does that sound exciting? Then, send us your CV right away!

We are looking forward to hearing from you!

Your contact person for the position is Anna

Lingoda is dedicated to promoting diversity and inclusion in the workplace. As an equal opportunities and affirmative action employer, we strive to create a workforce that reflects the diversity of our user base. Our commitment ensures that every applicant is assessed on the basis of their skills and qualifications, regardless of age, gender identity, ethnicity, sexual orientation, disability, or religion.

We ask that you please apply directly via the link provided in the job description or directly on our website. Due to GDPR regulations, applications sent otherwise will not be considered.

Please note that if you are based outside of Germany that only a freelance contract can be offered. All our contracts whether freelance or regular German employment contract start on a 2 year time period.