Director of Field Operations

The Leadership Agency's client is a global organization, with an incredible culture, started and passed down by the coolest CEO! You will be working for a company that puts its people first. They operate across the US and Canada and have won Best Company To Work For 5+ years in a row!

• Lead & Inspire: Manage and develop a team of Field Operations Managers who act as business coaches, ensuring strong financial performance and operational excellence across our franchise network.
  
• Drive Franchise Success: Support franchise partners in achieving profitability, revenue growth, and cost management through strategic planning and coaching.
  
• Business Planning: Oversee annual strategic planning, quarterly reviews, and P&L accountability to ensure long term financial success.
  
• Operational Excellence: Develop and execute training programs, enforce brand compliance, and lead onboarding for new franchise locations.
  
• Franchise Engagement: Build strong relationships with franchise partners to drive the adoption of new programs, tools, and best practices.
  
• Collaboration & Communication: Partner with the General Manager, marketing team, and other brand leaders to enhance local marketing efforts and customer acquisition strategies.
  
• Travel & Field Work: Spend 50% of your time traveling across North America to visit franchise partners, provide in-person coaching, and ensure alignment with business objectives.
  

Requirements

• Experienced Leader: 10+ years of experience in franchising, multi-unit operations, or a related field, with a strong background in coaching and performance management.
  
• Financially Savvy: Strong business acumen with demonstrated experience in P&L management, financial planning, and budget accountability.
  
• Results-driven: Passionate about setting and achieving ambitious goals, with a proven track record of improving business performance.
  
• Strategic & Hands-On: Able to shift seamlessly between high-level strategic discussions and hands-on fieldwork with franchise partners.
  
• Change Leader: Comfortable navigating change and implementing new programs while gaining buy-in from stakeholders.
  
• Excellent Communicator: Strong interpersonal skills with the ability to build trust, resolve conflicts, and foster collaboration.
  
• Adaptable & Flexible: We anticipate that you will be in the office 25% of the time, on the road 50% of the time, and working remotely 25% of the time.
  
• Location: Toronto or Vancouver preferred (Vancouver is ideal).
  

Benefits

• Competitive compensation package with a performance-based bonus and prot-sharing.
  
• 5 weeks of paid vacation.
  
• Professional development programs and wellness initiatives.