Trip Support Specialist II

At World Kinect, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive.

• Day-to-day operations requirements, such as but not limited to the following:
  • Ground handling, operational permits, slots, Flight following, hotels, and transportation
  • Customs services including customs arrangements, Canpass form preparation and submission and arrangement of Border Overflight Exemptions
  • Loading and maintaining trips in the Falcon system
  • Loading Trip Cost Estimates into the Falcon system
  • Assisting with fuel quotes and/or arrangements after normal business hours
  • Quality assurance for “owned” trips
  • Part of the operations phone and communications rotation - responsible for assisting with all incoming operational communications, including phone calls, faxes, emails and SITA/AFTN traffic
  • Must have a firm knowledge of World Fuel Trip Support products and services and be able to effectively market them to customers
• Assuring that all trips are current and updated in a timely manner based on the most recent customer communications
• Primary point of contact and an Account Executive for designated World Fuel Trip Support accounts
• Improving and enhancing the customer relationships for these designated WFS accounts
• Assisting in establishing and providing an unmatched quality of service and communication to all customers
• Provides expert level of support and consultation to World Fuel Trip Support customers
• Backup Flight Planner and/or Meteorologist, where applicable & qualified
• Backup to Supporting Services
• Monitors communications after normal business hours and on weekends upon implementation of the  storefront operations
• Performs other duties as may be assigned by management
• Helps other employees to accomplish WFS company goals
• Working Hours: as determined by the Sr Director Global Operations