Intelligent Automation Business Analyst

ING Hubs Bratislava is a servicing hub providing transactional & banking operations services for ING’s global wholesale clients. These are exciting times for us as we are now also starting to offer more and more complex knowledge work in design and consultancy roles. We are part of the IBSS organization which consists of servicing hubs around the globe. Our vision is to centralize the processing activities of ING to these servicing hubs to help harmonize and standardize products and processes in order to give an outstanding and differentiating client experience to all clients of ING worldwide.

To support this growth and harmonization we are now looking to expand our Intelligent Automation team in Bratislava. The mission of the team is to accelerate the identification, analysis and execution of robotics activities, while delivering efficiency, consistency and quality improvements to our banking operations worldwide. 

In this role you will be involved in global projects and will be part of a rapidly growing Automation community within ING and contribute to continuous quality and performance improvements.

Responsibilities:

• Evaluate business needs and user requirements across various 
• Conduct requirements analysis and formulate specifications for impacted systems
• Contribute to the design, development and testing of IA/RPA processes
• Adopt Agile delivery methodologies to speed up user feedback cycles and E2E delivery timelines
• Identify ways to improve performance and robustness
• Write technical guides for internal users
• Ensure bots are seamlessly implemented into team’s workflow by reviewing and recommending changes to overall operating model (i.e. ensure any supporting processes get re-designed / updated as well)
• Provide regular progress updates to management including highlighting any potential delivery risks or issues

Requirements and skills:

• 2+ years of experience in business process automation or as a business analyst
• Experience with creating process flow diagrams in UML (or similar tooling) 
• Abstract and analytical thinking, you are able to understand business processes and translate them into generic workflows
• Passionate about your field of expertise (automation) and ambitious, you want to grow as a person and professional
• Service mentality and passion for working in an innovative team
• Entrepreneurial work style, in which you regularly step “outside the walls” of your role to drive innovative thinking and practice
• Experience in NLP and/or OCR technologies, programming (C#, Python, VB script) and reporting tools (PowerBI/Tableau) is an advantage, but not required
• Fluent in English

Wage (gross)

2320 EUR/month

*By legal requirement we are providing the information about the basic wage component (minimum salary) for the advertised position. Based on your experience/profile, the final financial conditions will be the subject to discuss and negotiate at the personal interview, however, not less than above mentioned minimum salary component.

We offer you a bunch of great benefits

Friendly working environment

• You build your own working day - flexible working hours and work from home
• Daily working time: 7hrs 45min instead of standard 8hrs
• Daily refreshments - coffee, fruits, drinks
• Fully equipped gym accessible 24 hours / 7 days per week
• Game room with unlimited access
• Modern designed coffee corner and terrace with the grill spot

WellbeING

• Sick leave compensation: up to 80% of the monthly salary
• Life insurance contribution: up to 22,14 EUR/per month
• 3rd pillar contribution: up to 3% from your monthly salary
• 24/7 external mental health support
• Learning opportunities: internal and external learning programs
• Regular teambuildings, social events and communities

YOU/family/friends time

• Extra 3 PERSONAL days per year
• Extra vacation days: up to 10 extra days/per year
• We welcome your ING-positive friends: referrals starting from 1000 EUR
• 150€ for childbirth/adoption bonus, wedding day and registered partnership contributions, work anniversary award
• Our premises are open 24/7 and you can even bring your friends or family along (up to 2 friends to the gym and game room)

Extra perks

• Yearly bonus based on your performance and company’s results
• Cafeteria points: 50€/month (600€/year) - choose when and how to spend them
• Home office contribution: 20 EUR/per month
• Discounts from our and your favorite stores: up to 30%
• Warm welcome package for your fresh start
• Pet friendly office