Senior Manager, Unified Communications

Datavant is a data platform company for healthcare whose products and solutions enable organizations to move and connect data securely. Datavant has a network of networks consisting of thousands of organizations, more than 70,000 hospitals and clinics, 70% of the 100 largest health systems, and an ecosystem of 500+ real-world data partners.

By joining Datavant today, you’re stepping onto a highly collaborative, remote-friendly team that is passionate about creating transformative change in healthcare. We invest in our people and believe in hiring for high-potential and humble individuals who can rapidly grow their responsibilities as the company scales. Datavant is a distributed, remote-first team, and we empower Datavanters to shape their working environment in a way that suits their needs.

You will:

• Work remotely with our global team of stakeholders, preference is for EST
• Manage and develop high performance team that architects, implements, and audits communication systems and services (Ringcentral, CXOne, NICE inContact)
• Drive contact center service optimization and innovation through automation tooling and AI solutions (Cognigy)
• Help oversee, negotiate and manage agreements with service providers, carriers, licenses, and service plans
• Uphold a high standard for communication system security to ensure maximum deterrence and prevention of unauthorized access to corporate IT resources and services
• Make critical decisions on our communication systems architecture
• Analyze, evaluate, and report on communication system incidents and key performance indicators
• Work closely with IT leadership and internal business stakeholders

What you will bring to the table: 

• 3-5+ Years of Telecommunications based management/senior management level experience
• Experience holding high standards for deployments for clients to tight implementation schedules, proactively set and maintain expectations, and maintaining good client relationships 
• Experience overseeing and initiating multiple concurrent implementation projects and related tasks at different project phases and for different clients, and coordinate the tasks across multiple internal teams and clients

What Helps You Stand Out:

• Experience delivering high containment customer facing AI solutions 
• Experience with Ringcentral, NICE Incontact and CXOne 
• Experience with contact center AI solution (Cognigy is a plus)
• Experience in a Healthcare 

We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Our compensation philosophy is to be externally competitive, internally fair, and not win or lose on compensation. Salary ranges for this position are developed with the support of benchmarks and industry best practices. 

We’re building a high-growth, high-autonomy culture. We rely less on job titles and more on cultivating an environment where anyone can contribute, the best ideas win, and personal growth is driven by expanding impact. The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job. The estimated salary range for this role is  $150,000-190,000.

At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your responses will be anonymous and used to help us identify areas of improvement in our recruitment process. (We can only see aggregate responses, not individual responses. In fact, we aren’t even able to see if you’ve responded or not.) Responding is your choice and it will not be used in any way in our hiring process.

This job is not eligible for employment sponsorship.