VP, Product (Remote - PST)

At TixTrack, we support our clients by creating superior ticketing solutions for performing arts, cultural institutions, attractions and immersive experiences through a combination of modern technology, beautifully simple design, and the art of listening.

We're redefining ticketing by building technology that simplifies, improves engagement, and empowers venues to make data-driven decisions. One of our core products, Ticketure, is a mobile-first cloud-based platform that helps museums and attractions manage ticketing, memberships, and events, all while delivering a seamless and engaging experience for visitors.

We are a small, but growing team of hardworking, highly motivated individuals. We are passionate about our work and driven to innovate with our customers to solve current and future challenges with new solutions.

With a presence across both the US and international markets such as the UK and New Zealand, we are anticipating robust growth in 2025. Even with a highly dispersed, largely remote workforce, we stay connected through our Slack channels, virtual events and regional meetups. Come see how we “role”.

About The Role

We're seeking a dynamic and execution-oriented VP, Product to spearhead the evolution of Ticketure, our cutting-edge ticketing platform. You'll be the driving force behind our product strategy, shaping the roadmap and leading the charge in delivering exceptional experiences for our diverse clientele, including world-renowned museums, zoos, and cultural attractions. You'll collaborate closely with the CEO and CTO to define and execute a product vision that aligns with our ambitious company goals. This is an opportunity to make a significant impact on a product that connects millions of people with enriching experiences.

This position is full-time and fully remote. Candidates must be located in California, Oregon, Washington, or Colorado. Candidates may be required to travel and/or meet up in-person from time to time. There may also be an expectation in the future for hybrid work in a local office.

About You

• You're a passionate product leader with a proven track record of success in the SaaS space, ideally with experience in the dynamic world of ticketing or e-commerce.
• You're a builder and a mentor, adept at assembling and inspiring high-performing teams.
• You bring a deep understanding of the entire product lifecycle, from discovery to delivery.
• Data is your compass, guiding your strategic decisions and fueling a culture of continuous improvement.
• You’re passionate about customer-centric innovation and continuously improving the user experience.

What You'll Do

• Guide and mentor our talented Product and Design teams, fostering a collaborative, high impact environment where innovation thrives.
• Develop and champion a product strategy that aligns with our company's vision, ensuring Ticketure remains at the forefront of the industry.
• Be a tireless advocate for our customers, gathering and analyzing feedback to shape product requirements and deliver exceptional user experiences.
• Stay ahead of the curve by researching industry trends and competitive landscapes, identifying opportunities to expand our product offerings and market reach.
• Partner with cross-functional teams, including engineering, marketing, and sales, to drive product development from concept to launch.
• Establish and monitor key performance indicators (KPIs) to measure product success, identify areas for improvement, and inform data-driven decisions.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for the job. Duties, responsibilities, and activities may change at any time with or without notice.

What You'll Bring

Minimum Requirements

• Bachelor’s degree preferred. Master’s degree is a plus.
• Seven or more years of proven product management with B2B software or similar experience.
• Prior experience managing a team of product and design roles.
• Strong understanding of product management principles, methodologies, and best practices.
• Familiarity with agile development techniques and processes.
• Experience in product lifecycle management.
• Experience in the ticketing industry is preferred.
• Technical knowledge of software development techniques. Not necessarily as a developer, but tech savvy and can speak the language.

Essential Skills

• Strong oral and written communication skills.
• Ability to work independently and manage multiple projects and deadlines.
• Possess strong strategic, decision-making, and creative problem-solving skills.
• Strong attention to detail.
• Excellent organizational, leadership, and time management skills.
• Effective communication and management skills.

Tools You’ll Use

• Microsoft Office
• Google Suite
• Slack
• Zendesk
• Jira

What We Value

Find Harmony - We confidently manage our work priorities and feel comfortable taking time to enjoy life outside of work.

Have a Clear View - We are transparent and honest, understand our roles, and know how we contribute.

Be a Fan - We are passionate about our work and driven to innovate with our customers to solve current and future challenges with new solutions.

Welcome All - We are a diverse group of employees that come together as a team, without ego, and do great work.

Perform at Your Best – We are committed to our customers success, always willing to listen and improve, to ensure our products exceed expectations.

Our Commitment to Diversity

TixTrack is committed to a workplace where everyone is free from bias, prejudice, discrimination, and harassment. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

We strive to ensure a welcoming work environment where everyone belongs and is valued, encouraged, & respected. We embrace and celebrate the unique experiences, perspectives, and cultural backgrounds that each employee brings to our workplace.

We are focused on building a culture that acknowledges and values diversity, equity, and inclusion.

What We Offer

• Base annual salary range of $175,000 - $210,000, commensurate with experience
• Annual bonus based on performance and company success
• 100% paid medical, dental and vision benefits for employee and dependents
• Company-paid life insurance
• Traditional and Roth 401k plans
• Paid parental leave
• Volunteer days off
• Working abroad opportunities
• Learning & development opportunities with company reimbursement for eligible educational expenses
• Flexible scheduling
• Generous PTO and holiday schedule
• Remote work environment

Our team is here to support you throughout the hiring process with reasonable accommodations. We strive to provide an unbiased and equitable interview experience for all applicants. If you need assistance applying for a role due to a disability or special need, please let us know by emailing accommodations@tixtrack.com.