Customer Service Specialist at Helpware

Customer Service Specialist

About Us

Helpware is a technology-driven American company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best in class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.

Our US team is growing and we're looking for experienced Customer Service Specialists to join our Helpware team.

Position Overview:

Join our dynamic team at the forefront of the sleep industry! As a key player in our leading bedding provider, you'll be part of a global force delivering award-winning sleep solutions to customers in over 100 countries. We're on the lookout for exceptional individuals who excel in phone communication, possess tech-savvy skills, and thrive in providing outstanding customer experiences.

As a passionate Customer Service Specialist, you will be the voice of our brand, delivering personalized and memorable interactions with our valued clients. Your role involves answering questions, addressing concerns, and assisting customers with our innovative products and services. With a focus on building relationships, you'll navigate inbound and outbound calls with ease, using your exceptional comprehension skills.

Primary Responsibilities:

• Manage inbound and/or outbound calls with finesse
• Utilize communication scripts effectively
• Engage customers to identify needs and provide solutions
• Foster sustainable customer relationships
• Organize and maintain records of conversations
• Develop in-depth product knowledge
• Exceed established KPIs and performance goals
• Respond to customer needs promptly and appropriately
• Provide cutting-edge service confidently using client-based tools
• Embrace a 40-hour work week with flexible schedules

Qualifications:

• Minimum 1+ years of BPO and Sales experience
• Proficient in handling multiple software programs simultaneously
• Outstanding verbal and written communication in business terms
• Enjoyment in problem-solving and customer interaction
• Strong organizational and multitasking skills
• Experience with consumer apps and shopping
• Quick-thinking adaptability
• Courteous and customer-focused demeanor

If you're ready to elevate your career in a dynamic, customer-centric environment, apply now to join our team of passionate individuals shaping the future of sleep solutions!