Customer Support Agent Bilingual Norwegian-English

Job Overview

We are seeking a dedicated Bilingual Norwegian-English Customer Support Agent, also referred to as Happiness Officers, to join our dynamic team. This role involves delivering exceptional service through email and live-chat interactions, ensuring a positive experience for our customers. The ideal candidate will possess a strong desire to assist others and demonstrate composure in high-pressure situations.

Key Responsibilities

• Provide professional and friendly customer support via email and live chat
• Translate product information into Norwegian, utilizing easy-to-use tools
• Regularly moderate and oversee translations contributed by others
• Assess and address customer inquiries effectively
• Maintain accurate records of customer interactions
  
  

Required Skills

• Proven experience in customer support within a fast-paced environment
• Excellent verbal and written communication skills in both Norwegian and English
• Strong enthusiasm for enhancing customer satisfaction
• Ability to evaluate and resolve customer issues competently
• Proficient in managing challenging customer interactions
• Solid analytical and problem-solving capabilities
• Detail-oriented with accurate record-keeping skills
• Collaborative team player with the ability to work independently
• Efficiently prioritize tasks and multitask
• Familiarity with Domains, SEO, and Analytics is an advantage
  
  

Qualifications

• Experience in a customer support role
• Bilingual proficiency in Norwegian and English
• Strong interpersonal and communication skills
• High school diploma or equivalent; further education in relevant fields is advantageous
  
  

Career Growth Opportunities

We are committed to fostering career advancement and professional development for our employees. Our organization provides training and growth opportunities, enabling team members to enhance their skills and progress in their careers.

Company Culture And Values

Our workplace is characterized by a fun and collaborative international environment, where we value diversity and teamwork. We strive to create a supportive atmosphere that encourages employees to thrive in their roles.

Compensation And Benefits

• Flexible work-from-home arrangement
• Opportunities for career progression
• Paid leave after one year of service
• Competitive salary based on experience
• Full-time remote position (minimum 40 hours per week)
  
  

If you are seeking a long-term, stable position that allows you to make a positive impact on customer experiences, we encourage you to submit your application along with a brief summary of your qualifications.

Employment Type: Full-Time