Training Administrator

ABOUT US

We are driven by service through PASSION, PEOPLE & PURPOSE. We have been making travel matter for over 100 years.

The Travel Corporation is made up of a team of individuals with a shared goal of delivering exceptional travel experiences that make a positive difference. We’re leading the way in responsible travel, unique rich local experiences, and are dedicated to making sure travel is easy and enjoyable. We’re seeking new talent to elevate our team and can’t wait to hear from you.

HOW YOU’LL WORK

We’re energized by all the opportunities of the new world and are proud of our inspiring global workplaces. We look to inspire teamwork, collaboration, and passion for creativity.

We offer a flexible work environment - in person in exciting offices and virtually with leading technology.

Working together across markets, teams, and disciplines ensures everyone has a voice and everyone is part of our industry-leading brands. Irrespective of where you are, we cultivate environments where everyone contributes, and everyone flourishes.

PERKS

· After your first year, you get an annual travel credit of $1,250 to travel on any one of our core travel brands.

· You also get 2 weeks a year where you can work from anywhere in the world, your choice.

· To grow – we offer a global training calendar, with a mix of virtual, in-person, and e-learning courses. Plus, we give $3,000 per year to support external learning and development courses that interest you and drive your passion.

· Giving back - we give you two paid workdays each year to volunteer to make a difference in causes that are close to your heart too. We believe that travel is a privilege, but with that privilege comes the responsibility; to ensure we have a positive impact on the places we go, the people we meet, and the wildlife we enjoy. We ensure that travel is a force for good and that we MAKE TRAVEL MATTER®.

Position Summary

The Training Administrator is responsible for facilitating training for both new hires and existing call center agents. This role involves creating and maintaining global training resources to ensure a consistent knowledge base and high service standards. The position also involves developing e-training modules, presentation slides, and delivering presentations.

A cover letter is required to be considered for this position.

While this role is remote, LA-based candidates are welcome to work from our LA office if preferred.

RESPONSIBILITIES

• Prepare and continuously update online and in-person training resources for our call center and related teams.
• Design engaging and visually appealing training materials, presentations, and resources tailored to diverse learning styles and needs.
• Work with individual departments and offices to keep training modules up to date
• Work with new hires to provide training outlines and schedules, review progress, and confirm completion of courses
• Lead in-person and virtual workshops, ensuring active participation and engagement from all attendees.
• Research and implement innovative training tools, technologies, and best practices to enhance learning experiences.
• Assign refresh training modules as needed to existing staff based on supervisor requests 
• Schedule trainings for existing staff based on new products, technology, and policy, as directed by department manager 
• Assume the role of ambassador for new hires, representing the company and its resources positively and effectively
• Assist in development and delivery of Litmos learning modules and other training materials
• Participate in additional Passenger Services duties as assigned, including responding to email/calls/chats, department notifications

CORE COMPETENCIES

Our vision for our Uniworld Contact Centers is to deliver sales and service excellence through confident and knowledgeable agents adept at one-call resolution.

• Presentation Skills: Presents effectively to a wide range of group sizes and skill levels. Comfortable being on camera and/or doing voice over for training videos.
• Patience: Sensitive to proper pacing, and tolerant with people and processes.
• Customer Focus: Dedicated to providing excellent service to new hires as well as presenting them with a role model for customer service excellence.
• Composure: Remains calm under pressure and handles stress professionally.
• Big Picture Thinking: Ability to see and communicate the relationship between our products, policies, and procedures and the broader goals of the company.
• Time Management: Manages time effectively, prioritizes urgent tasks, and respects the time of others.
• Written Communications: Possesses expert writing skills with the ability to communicate clearly and succinctly in various styles.

EXPERIENCE

• 1+ years of call center experience in a reservations or administrative role
• Experience in creating and delivering presentations and training in a professional environment
• Strong computer skills, including proficiency with Microsoft O365
• In-depth knowledge of PowerPoint and SharePoint
• Experience designing e-learning modules using tools like Storyline/Articulate 360 and other training platforms such as Litmos (or similar) is a plus.
• Familiarity with Salesforce is a plus

UNIWORLD: DRIVEN BY SERVICE

We’re driven by service. It’s the thing that ignites our passion, drives our people, and fuels our purpose. Our guests are at the center of everything we do. We go above and beyond, and we make sure that what matters to our guests, matters to us.

FIVE CORE OBJECTIVES

1. Unrivalled customer service. We amaze our customers at every touchpoint. From our first interaction, we exceed their expectations of friendly, efficient, and helpful service.
2. Industry leading experience. We are about creating cherished memories. We go beyond the high expectations of our guests, our people, our partners, and our planet.
3. The first-choice partner. We inspire confidence and credibility. We are respected, valued, and trusted as a great business partner.
4. Our people are our heartbeat. We are recognized as an employer who invests in its people, nurtures talent, and encourages personal development, and who recognizes and rewards accordingly.
5. Be more profitable. We use data, insights, trends, and feedback to make informed decisions. This ensures we always chart the right path to success.

The Travel Corporation is an equal opportunity employer and does not discriminate against race, color, creed, sex, gender, religion, marital status, age, national origin, sexual orientation, or any other consideration made unlawful by federal, state, or local laws or ordinances.

The Travel Corporation is proud to be an equal opportunity employer. We not only encourage and support diversity in the workplace, we celebrate it! If you feel you have the skills and experience to thrive in a supportive and inclusive environment, we want to hear from you!

To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.