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Client Insights Analyst, USA

Remote: 
Full Remote
Contract: 
Full time
Work from: 
United States

Offer summary

Qualifications:

Proven track record in analytic client-facing role, Strong communication skills and business acumen, Advanced Excel and Tableau proficiency, Ability to multi-task and manage projects.

Key responsabilities:

  • Service and build trust with clients
  • Translate client needs and develop insightful reports

Advantage Group International logo
Advantage Group International SME http://www.advantagegroup.com/
201 - 500 Employees
About Advantage Group International
Advantage Group helps people and organizations work better together. We provide the gift of feedback and, through insight, drive positive behaviour change and business growth. In the world of fast-moving consumer goods, we act as an integral link between suppliers and retailers. Advantage uses data, feedback and strategy consulting to illuminate opportunities for mutual growth, strengthen relationships and provide invaluable insight. In over 40 countries, Advantage creates better insight, better business and better lives.
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Job description

Advantage Group International is seeking an analytical, client-centered Client Insights Analyst to join us in our journey of helping businesses be better together.

Our History and Mission: Thirty years ago, in Toronto, Canada, Founder Ron Pirie championed the belief that businesses work better together when they commit to actively listening and responding to each other’s feedback.

Ron’s original idea to have retailers rate and rank their suppliers was first conceptualized in 1988. Not long after, CPGs and retailers throughout North America began to recognize that strong and measurable relationships are at the heart of improved business performance.

From humble beginnings and a staunch and universal belief that stronger collaboration leads to better business results in any market and any industry, our relationship benchmarking capabilities have become the gold standard for measuring business-to-business engagement in over 40 countries.

Our Values:
  • Be Engaged – Be engaged, on the team, and in the game.
  • Empathetic Feedback – Give and receive empathetic feedback.
  • High Performance – Succeed with a high-performance attitude.
  • Find a Better Way – Seek to improve and find a better way.

Role Summary: This position uses data, insights, effective presentations, and data storytelling to support our clients and their day-to-day questions, as well as delivering the right insights to help them leverage Advantage data to the fullest. You will be their go-to person to answer data-related questions and a key link between clients and Advantage. You will also support Client Service Directors and the SVP / Managing Director US in growing the business with current and new clients.

Who We’re Seeking: The successful candidate will have a proven track record in an analytic client-facing role. Experience and comfort interacting with clients and internal stakeholders
  • Strong communication skills (written & verbal)
  • Active listening with an acute attention to detail
  • Robust quantitative and qualitative analytical skills
  • Strong business acumen
  • Presentation development/story building skills
  • Creative / data visualization capabilities
  • Experience with Tableau or other BI tools
  • Advanced level of experience with Excel (i.e., VLOOKUP’s and Pivot Tables)
  • Ability to work with a great sense of urgency without compromising quality, maintaining high standards
  • Ability to be proactive and implement ways to efficiently create value for clients
  • An eagerness to further develop your career through direct client interaction
  • A customer-centric focus
  • Effective project management skills – ability to see a project through from ideation to fruition
  • The ability to multi-task, supporting multiple clients simultaneously as needed
  • Nice to have: Familiarity with survey tools such as Qualtrics or Survey Monkey

Reporting Relationship: This role reports to the Director, Client Research.

Who We’re Seeking to Join Our Team:
You will also help push the envelope in how we present our research, by telling the most relevant data-led stories to our clients that connect to their strategies and business needs, and fosters action orientation.

Responsibilities
  • Work with the team in servicing client relationships to build trust by focusing on what matters to them, communicating effectively, proactively helping them, and responding with a great sense of urgency and accuracy against their day-to-day needs
  • Understand the client’s strategies, evolution, and questions and “translate” those needs for the right people and teams and gather the answers needed
  • Play a key role in maintaining the client data base, category profiles, competitive and regional benchmarks.
  • Collaborates with the Client Service and Operations teams to ensure the delivery of insightful reports that are closely aligned with Supplier and Retailer business needs, to the agreed schedule.
  • Effectively identify the story behind the data to clearly communicate client and industry insights findings.
  • Assist with internal or external presentation of insights where required
  • Support the Market Leader in servicing client relationships within assigned Retail and Supplier accounts to build trust through focus on what matters to them, communicating effectively, proactively helping them, and responding with a great sense of urgency and accuracy for their day-to-day needs
  • Get close to the Advantage business model and methodology and work closely with other analysts to map out the story of a client’s performance and support building client deliveries to play back our findings through shared learnings and presentations
  • Support dialogue with the U.S. Client Service Team to increase their understanding of the national clients and improve our knowledge of what is happening locally.
  • Assist in the development of annual business plans.
  • Work closely with the Market Leader by providing key insights affecting business to business engagement to support strategic Business Development initiatives

Where You’ll be Located: This role is home-office based, working remotely from home. Access to high-speed internet is necessary. You must be comfortable working remotely with a data-led focus.

Expected Travel:
  1. Occasionally meeting with clients within country or region
  2. Occasionally Toronto Corporate Office

Why Should You Work with Us?
Advantage offers an excellent work-life balance, including the following:
  • Stable company with an established client base
  • Flex culture
  • Intelligent and passionate team members
  • Unique business positioning, and new opportunities around every corner
  • Competitive salary package including health benefits and 401k matching
  • Generous leave policy and winter holiday office closure
Don’t meet every single requirement?  Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification.  We are dedicated to building a diverse, inclusive, and authentic workplace; therefore, if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.  You may be just the right candidate for this or other roles at Advantage.

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Customer Relationship ManagementData StorytellingPresentation DesignTableau (Business Intelligence Software)Qualitative AnalysisQuantitative AnalysisProject ManagementData VisualizationSurvey Development

Other Skills

  • Analytical Skills
  • Microsoft Excel
  • Detail Oriented
  • Business Acumen
  • Multitasking
  • Proactivity
  • Communication
  • Active Listening
Are you interested?

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