Client Insights/Service Analyst

Let’s be unstoppable together!

Circana (formerly IRI and NPD) is the leading advisor on the complexity of consumer behavior. Through unparalleled technology, advanced analytics, cross-industry data, and deep expertise, we provide clarity that helps almost 7,000 of the world’s leading brands and retailers take action and unlock business growth. We understand more about the complete consumer, the complete store, and the complete wallet so our clients can go beyond the data to apply insights, ignite innovation, meet consumer demand, and outpace the competition.

At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We have a global commitment to diversity, equity, and inclusion as we believe in the undeniable strength that diversity brings to our business, employees, clients, and communities (with us you can always bring your full self to work). Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Learn more at www.circana.com. **

What will you be doing?**

As innovators in Big Data, Circana is looking for passionate client advocates with strong analytic skills to advance solutions that best build the client's strategic vision. Collaborate with our clients and internal teams to maximize and apply insights gleaned from Circana data including store data analysis, household purchase behavior analysis, surveys, audits, data modeling, in-market testing, and other custom projects. Do you measure your success by identifying opportunities to expand or extend projects? Can you build rapport to provide exceptional service and insights in a fast-paced environment? Can you meet and exceed revenue targets? Then this position is for you. **

What are the responsibilities of a Client Insights & Service Analyst?**

Client Insights & Service Analysts at Circana possess and execute four key skill sets:

Analytic Capability: Use a systematic approach to solving problems that involves breaking them into smaller pieces, tracking the implications of situations, generating multiple alternatives, and making comparisons of potential solutions before taking action.

Quality Control: Drive to achieve high-quality results through effective data integrity.

Planning and Organizing: Determine effort and resources required to meet objectives; able to plan, coordinate, and manage resources effectively to ensure task completion.

Client Focus: Consistently act with client satisfaction in mind and follow through on commitments to ensure the needs of the client are met.

• This position also includes day-to-day Client Service responsibilities, including:
• Working closely with client to produce ad-hoc reports and presentations across strategic and tactical applications
• Managing content delivery for client and executing high-quality analytic deliverables
• Using strong analytical skills to consult with our client’s sales, category management, and brand marketing group
• Liaison with the Operations team, including Database, Delivery, and Global Operations Center (GOC) team members
• Establishing and tracking critical metrics to measure progress against quality initiatives

Qualifications:

• 2-3+ years of experience with syndicated data, analytics, category management, or related fields
• Marketing and/or sales with a premier Consumer Packaged Goods (CPG) company or other companies using syndicated or point-of-sale (POS) data
• Demonstrated expertise in translating data and analysis into relevant implications
• Strong project management and process skills
• Ability to engage in a consultative manner with clients when helping solve/manage content deliverables
• Ability to escalate issues to the right people appropriately
• Flexibility of work schedule to cover evening and weekend work when needed

Circana Behaviors

As well as the technical skills, experience and attributes that are required for the role, our shared behaviors sit at the core of our organization. Therefore, we always look for people who can continuously champion these behaviors throughout the business within their day-to-day role:

• Stay Curious: Being hungry to learn and grow, always asking the big questions
• Seek Clarity: Embracing complexity to create clarity and inspire action
• Own the Outcome: Being accountable for decisions and taking ownership of our choices
• Center on the Client: Relentlessly adding value for our customers
• Be a Challenger: Never complacent, always striving for continuous improvement
• Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect and integrity
• Commit to each other: Contributing to making Circana a great place to work for everyone

Location

This position can be located in the following area(s): Remote

_The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An employee’s position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. The salary range for this role is [$61K to $80K].

_ _We offer a comprehensive package of benefits including [paid time off, medical/dental/vision insurance and 401(k)] to eligible employees.

_ _You can apply for this role through [methods to apply (e.g., Careers website link and/or Intranet site for internal candidates)].

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