Medical Private Payment Billing Specialist

DASCO is growing! Voted one of the 2019, 2020, 2021, 2022 AND 2023 Top Places to Work in Columbus CEO magazine. We've also been named as one of America's Fast-Growing companies by Inc. 5000! Join Us!

Why Join DASCO?

• Nights and weekends off
• Schedule Monday – Friday 8:00am – 5:00pm EST
• Remote Flexibility: Work from the comfort of your home with all the necessary equipment provided, including a computer, monitors, and headset.
• Enjoy a comprehensive benefits package, including generous 401(k) matching, PTO, holiday pay, and more
• Award-Winning Culture

SUMMARY:

We are growing and need compassionate, motivated Customer Service Agents with medical billing experience to join our team. As a Medical Billing Specialist, you will handle both inbound and outbound calls, serving as the first point of contact for patients that want to pay their bill, or have billing questions while also reaching out to patients with overdue invoices. This is a phone-based role that requires a strong customer service background, attention to detail, and the ability to navigate sensitive financial discussions.

ESSENTIAL FUNCTIONS:

• WFH requires a quiet distraction-free workspace to handle sensitive patient calls professionally.
• Handle 60+ calls daily, including answering inbound calls from patients paying bills or seeking clarification about invoices, copays, or deductibles.
• Make outbound calls to patients regarding overdue payments, setting up payment plans, or resolving billing concerns.
• Use electronic medical records (EMR) systems to review patient account data, past invoices, and insurance information to provide accurate and helpful responses.
• Clearly explain financial responsibilities, including insurance details, to patients and provide education on billing policies.
• Secure payments and establish payment plans during both inbound and outbound interactions.
• Document all patient interactions thoroughly and accurately in compliance with HIPAA and company policies.
• Collaborate with internal teams to resolve complex billing issues when needed.

REQUIRED EDUCATION, SKILLS, AND/OR EXPERIENCE:

1. High School diploma or GED equivalent.
2. 2+ years' experience in medical billing, collections, or a related healthcare setting (such as CNA, HHA, or medical coding)
3. Proven ability to handle high call volumes in a call center or phone-based customer service environment
4. Proficiency in EMR (Electronic Medical Records) systems
5. Exceptional problem-solving abilities
6. A passion for service
7. Full understanding of health insurance process regarding copays, deductibles

PREFERRED EDUCATION, SKILLS AND/OR EXPERIENCE:

1. Bilingual in Spanish and English is highly desirable

ADDITIONAL QUALIFICATIONS:

None

COMPETENCIES:

Adaptability

Customer Service / Client Focus

Detail oriented

Problem solving

Teamwork

POSITION TYPE/EXPECTED HOURS OF WORK:

This is a full-time position, and hours of work and days are Monday through Friday, 8:00 a.m. to 5:00 p.m.

SUPERVISORY RESPONSIBILITY:

This position has no supervisory responsibilities.

WORK ENVIRONMENT:

This job is 100% remote/ work from home.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

This is primarily a sedentary position, spending most of the workday sitting at a desk in an office setting. The employee may occasionally be required to climb or balance; stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include both close and distance

vision, color and peripheral vision, depth perception and ability to adjust focus.

TRAVEL:

No travel is typically not expected for this position.

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive

listing of activities, duties or responsibilities that are required of the employee for this

job. Duties, responsibilities and activities may change at any time with or without notice.

OUR MISSON:

At DASCO Home Medical Equipment, our mission is to help people breathe, sleep and feel better while serving with a loving heart. We're not just a company; we're a lifeline to those in need, providing essential medical equipment to improve and empower lives. With a robust presence across 14 states and a commitment to growth, our accolades from Columbus CEO magazine and Inc. Magazine speak to our dedication and excellence. But our true pride comes from the heartfelt service we provide to our patients every day.

BE PART OF OUR JOURNEY:

If you are looking to make a real difference and are drawn to a career that rewards your heart as much as your skills, we invite you to apply. Dive into a role where you can embody our motto, “Service with a Loving Heart,” each day. Join DASCO Home Medical Equipment's mission to deliver unparalleled care and support across the nation. Apply now and contribute to a team that changes lives with every action while growing your career in healthcare and customer service.

EEO

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