Global Support L1 Agent

There are NO limits to your career: come shape the future and be part of a truly unique global culture at OutSystems!

A global leader in modern development platforms, OutSystems is focused on enabling any organization to innovate through software. We are changing the way software is built with the low-code platform most preferred by developers and empowering organizations to rapidly create and deploy critical applications that transform their business. To support our growth and commitment to hiring exceptional performers, we are looking for a Global Support L1 Agent based in PT-Remote.  

Global Support Agent Level 1 plays a key role in helping OutSystems community with their questions, guiding users of our website so that they can have a better understanding of our product's potentialities and helping customers overcome any challenge they may have with our platform. 

As you come in, get ready for an initial ramp-up program, in which we will prepare you to deal with every interaction challenge you might face. Besides that, you’ll always have skilled fellow resources prepared to help you at any time. We believe in growing our people, so we are preparing you to grow and maximize your potential - in this, or in other parts of our organization.

If you are a problem solver, inquisitive by nature and driven by curiosity, this is the job for you! 

Job Responsibilities and Expectations:

• Handle calls, emails and chat sessions with our Worldwide customer base;

• Register and triage technical challenges and business issues related to the OutSystems Platform;

• Query the Knowledge Base to find immediate response to known problems;

• Route the issues to the second-line teams, and monitor the responses to these incidents to observe agreed Service Levels;

• Update the customers about pending incidents, managing their expectations on the time to solution and progress status;

• Advocate for customers and help define ways to continually add value to the customer experience.

Desired Skills & Experience:

• Available to work in shifts;

• Fluent English verbal and written skills;

• General business computing skills;

• Passion for people interaction and technology;

• A friendly and helpful approach to customers going through difficult situations;

• General interest in problem-solving and troubleshooting;

• Able to work in a creative (and fun) environment under minimal supervision;

• Proactive attitude, suggesting new ways to do things better. Lead the change;

• Team player with a great work ethics and accountability.

Education

• Bachelors or Masters Degree in a related field.

The Longer Story:

OutSystems is a global leader transforming how companies innovate through software, empowering IT leaders with a better way to build the software that matters most.We are looking for talented and motivated people to join us in helping companies solve some of their most strategic business challenges, from modernizing their workplace processes to transforming their employee and customer experiences. As a member of the OutSystems global team, you will help build, deliver, manage, and evolve the software that is a low-code market leader and preferred by professional developers around the world.

OutSystems is a truly global company, with more than 800,000 developer community members, 1,700 employees, more than 500 partners, and thousands of active customers in over 75 countries and across 21 industries. Founded in 2001, OutSystems has offices in the United States, United Kingdom, the Netherlands, Portugal, Germany, the UAE, Japan, Hong Kong, Malaysia, Australia, India, and Singapore, and of course has a thriving, worldwide community of remote employees.

Working at OutSystems

Our goal is to ensure that OutSystems is a place for bright, happy, and motivated people who share a common purpose and take pride in excellent work towards our vision. Our culture is focused on building agility at scale, which allows us to operate with a high drive in a competitive market. In our federation of teams culture, if we have every team operating like a startup, we can all learn, grow, and innovate while having the space to be proactive and creative. We encourage our team members to collaborate, focus on results, act quickly, understand our business, and adopt a growth mindset.

What do we have to offer you? 

• A company that continues to grow, change and innovate, and gives our teams the space to be proactive and creative. 

• Real career opportunities. We care about growth and development. Vertical career progression is an obvious possibility, but we also offer the possibility for lateral moves, joining different teams, and mastering specific skills. 

• Work colleagues that are as smart, hardworking and driven as you – and a team that is global. 

• Disrupting the status quo is in our DNA. In fact, it’s why our company exists.

• We “Ask Why” a lot. It helps us connect our individual work to the bigger picture and sometimes even uncover a better way.

Are you ready for the next step in your career? Then we’d love to hear from you!

OutSystems nurtures an inclusive culture of diversity, where everyone feels empowered to be their authentic self and perform at their best. A company that embraces the creativity and innovation that comes through diverse perspectives. We are committed to creating a team that reflects society through inclusive programs and initiatives and are proud to be an equal opportunity employer. All qualified applicants receive equal consideration regardless of race, place of origin, color, age, marital status, religion, sex, sexual orientation, gender expression or identity, protected veteran status, disability status or any other status protected by law.

Join us in disrupting the status quo of the low-code market, we give you the power to "Ask Why", you give our customers the power to innovate through software!