Bilingual Spanish & English Customer Support Representative

Bilingual Spanish & English Customer Service Representative

Influx provides customer service for brands and tech companies on-demand, 24/7, every day of the year (including holidays). To achieve this, our operation consists of agents and managers working around the globe to achieve the company’s objectives.

We’re looking for a detail-oriented and thoughtful person from Morocco to join our Talent Pool!

Duties and Responsibilities

• Maintaining a positive, empathetic and professional attitude towards customers at all times.
• Diagnose and solve the customer's problems in Spanish
• Communicate effectively via email and chat with our customers
• Understand the company’s products so as to answer any questions or concerns
• Coordinate effectively with peers and your manager
• Contribute to a high-performance and friendly workplace culture

What we're looking for

• Excellent written and verbal English and Spanish communication skills
• Spanish proficiency level C1 and above
• 1 year experience in customer service
• An ability to quickly think on your feet
• Strong problem-solving skills
• Team player

Benefits

• The flexibility of working from home, this a remote and full-time position
• Work with clients in the USA, EU and elsewhere
• Extensive opportunities to learn from, and work with, high-performing colleagues
• Career opportunities! We're a fast-growing startup with roles and positions to grow into

If this sounds like you or someone you know, the application link is below! Apply now!