Let’s be #BrilliantTogether
Overview
ISS STOXX is growing! We seek a Client Success Manager to contribute to our expanding success and join our Governance team based at our Tokyo office- Japan.
The Client Success Manager - Governance reports to Japan Head of Client Success and is a point of contact between clients and ISS in their proxy voting activities. The role handles client inquiries about our portal, ProxyExchange, ballot status etc. to ensure their smooth voting activities. The role also has some operational responsibilities that involves exchanging emails with clients and custodian on conventional domestic ballots.
The Client Success Manager - GovernanceはJapan Head of Client Successにレポートし、クライアントの議決権行使におけるISSのコンタクトポイントになります。クライアントの円滑な議決権行使をサポートする為、ISSのポータルであるProxyExchangeの機能やバロッツの状況等に関するクライアントの照会に対応します。また、このポジションは議決権行使に関する一定のオペレーション的役割も担っていて、従来型の国内バロッツについてクライアントやカストディアンとの間で指図情報の授受を行います。
Responsibilities of Client Success Manager - Governance include the following:
Handle inquiries from clients on ProxyExchange and other ISS' proxy voting products;
Show demos of our proxy voting products;
Handle client inquiries about the statuses of ballots and liaise with ballot providers and custodians as necessary;
Receive and send conventional domestic ballots via email with clients and trust banks;
Support clients' effort in organizing their reports to their clients (asset owners);
Handle clients' regular due diligence requests.
Client Success Manager - Governance の主な業務
ProxyExchangeや他のISSの議決権関連商品に関するクライアントの照会への対応
ISSの議決権関連商品のクライアントへの説明・デモ
バロッツ状況に関するクライアントからの照会への対応、それに関連するバロッツプロバイダー・カストディアンとのコンタクト
クライアント・信託銀行との間での従来型国内バロッツのメール授受
クライアントのアセット・オーナー向けレポート作成のサポート
クライアントの定期的なデュー・ディリジェンス・リクエストへの対応
Qualifications
Bachelor or Masters degree in business, finance, marketing, communications or related field preferred but not essential
With 3-5 years industry experience in a Client-facing and/or Client Service role handling institutional clients
Candidates with operational background would have advantage
With business level English communication skills
Has strong account management and engagement skills
Willingness to learn the proxy voting mechanism and develop further in the role
Proficiency in MS Office with emphasis on Excel
Amenable with a hybrid work arrangement- 3 days in the office and 2 days' work from home per week
望ましいスキル・特性等
ビジネス・ファイナンス・マーケティング・コミュニケーション分野での学士または修士が望ましいが必須ではない
金融業界におけるクライアントとのコミュニケーションやクライアントサービス業務の3-5年程度の経験
オペレーション業務の経験があると有利
優れたクライアント・マネジメント・スキル
ビジネスレベルの英語力
議決権行使メカニズムを学び専門性を追求して行こうとする強い意志
Excelを中心とするMS Officeの経験
「週3日出社－2日在宅勤務」のハイブリッド勤務に対応出来ること
#LI-NS1
#MIDSENIOR
#CS
What you can expect from us
Our people are the moving force behind ISS STOXX. We are dedicated to hiring the best, most talented people in our industry and empowering them with the resources and support to enhance their career, health, financial and personal well-being.
We are committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We are invested in our people and are working every day to ensure a diverse, equitable, and inclusive workplace.
Let’s empower, collaborate, and inspire one another.
Let’s be #BrilliantTogether.
About ISS STOXX
ISS STOXX GmbH is a leading provider of research and technology solutions for the financial market. Established in 1985, we offer top-notch benchmark and custom indices globally, helping clients identify investment opportunities and manage portfolio risks. Our services cover corporate governance, sustainability, cyber risk, and fund intelligence. Majority-owned by Deutsche Börse Group, ISS STOXX has over 3,400 professionals in 33 locations worldwide, serving around 6,400 clients, including institutional investors and companies focused on ESG, cyber, and governance risk. Clients trust our expertise to make informed decisions for their stakeholders' benefit.
Founded in 1985 as Institutional Shareholder Services (ISS) Inc., ISS Governance is a leading global provider of independent and objective shareholder meeting research and recommendations, providing multiple voting policy choices as well as end-to-end workflow solutions for institutional investors. More than 1,600 clients worldwide utilize ISS Governance’s actionable expertise to help them make informed investment stewardship decisions, and to help them manage their voting responsibilities. Covering over 50,000 meetings annually, ISS Governance leverages its extensive global footprint, deep experience, high quality data and analysis, unified client support, and technology infrastructure to continuously evolve and extend its innovative suite of solutions to meet clients’ evolving portfolio, fiduciary, and stewardship requirements.
Visit our website: https://www.issgovernance.com
View additional open roles: https://www.issgovernance.com/join-the-iss-team/
Institutional Shareholder Services (“ISS”) is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. It is our policy to prohibit discrimination or harassment against any applicant or employee on the basis of race, color, ethnicity, creed, religion, sex, age, height, weight, citizenship status, national origin, social origin, sexual orientation, gender identity or gender expression, pregnancy status, marital status, familial status, mental or physical disability, veteran status, military service or status, genetic information, or any other characteristic protected by law (referred to as “protected status”). All activities including, but not limited to, recruiting and hiring, recruitment advertising, promotions, performance appraisals, training, job assignments, compensation, demotions, transfers, terminations (including layoffs), benefits, and other terms, conditions, and privileges of employment, are and will be administered on a non-discriminatory basis, consistent with all applicable federal, state, and local requirements.
