Position Title: Customer Support Representative
Work Set-up: Work From Home
Salary: Php 35,000 – Php 40,000
Schedule: Monday – Friday, 6:00 am to 3:00 pm PHT
Our client is an Australian-based company specializing in providing top-notch blinds, shutters, awnings, and other home improvement solutions. With a reputation for quality craftsmanship and customer-centric services, our client has been transforming homes and outdoor spaces into stunning, functional areas for years.
They value innovation, quality, and personalized service, striving to exceed customer expectations with every interaction. By joining their team, you’ll become part of a company that’s passionate about enhancing living spaces and creating long-lasting customer relationships.
This role offers the chance to be at the forefront of customer interactions, ensuring satisfaction and building lasting relationships. As a Customer Service Support representative, you will have the opportunity to develop your communication skills, learn more about our business, and grow within a supportive and professional environment.
JOB DESCRIPTION FOR A CUSTOMER SUPPORT REPRESENTATIVE
Responsibilities as a Customer Support Representative :
Respond to customer emails promptly and accurately, maintaining a professional tone.
Handle occasional phone inquiries with a focus on providing exceptional customer service.
Address customer complaints and resolve issues in a timely and efficient manner.
Collaborate with internal departments to ensure accurate and timely resolution of inquiries.
Track and document customer interactions and feedback
Provide information about products, services, pricing, and warranties to customers.
Assist in processing orders, managing returns, and issuing refunds when necessary.
Identify and suggest improvements to existing customer service processes.
Support the sales team with customer follow-ups and updates when required.
Stay updated on company products, policies, and procedures to provide accurate information.
Qualifications as a Customer Service Support:
Bachelor’s degree in Communications, Business Administration, or a related field is preferred.
2-3 years of proven experience in customer support environment or a similar client-facing role.
Shopify experience is a requirement
Proven email support experience and answering multiple inquiries efficiently
Previous experience working for retail or ecommerce business is a good to have
Excellent written and spoken communication skills, with a professional and approachable tone.
Strong problem-solving skills with the ability to handle challenging situations calmly and effectively.
Proficiency in using email, CRM systems, and other communication tools.
Strong organizational skills and the ability to manage multiple tasks simultaneously.
Attention to detail and accuracy in all customer interactions.
Ability to work both independently and as part of a collaborative team.
Familiarity with home improvement products or a similar industry is an advantage.
Your love for Boomering will jump-start with these meaningful engagement activities and perks. Using the concepts and tools of EOS (Entrepreneurial Operating System), Boomering provides a fun, rewarding and stimulating environment where work-life balance meets a commitment to foster growth.
Genuinely caring Leadership Team
Competitive salary package
Company-provided full set-up for desktop/laptop with a back-up internet
Free pre-employment Medical Assessment (T&C apply)
HMO on the first day of hire
15 Vacation Leaves and 5 Sick Leaves
Annual Performance Reviews
Unlimited Employee Referral Incentives
Employee Loan Facilities
Social Clubs and Interest Workshops
Company events where you get a chance to win amazing prizes and be rewarded for your outstanding performance.
Statutory Benefits: Maternity, Paternity and Solo Parent Leaves, Magna Carta for Women, Retirement Benefits, OT, and Premium Pays
About Boomering:
Boomering is an ISO-certified, leading BPO company in Clark Freeport Zone, Pampanga.
Our mission to Enrich Client and Staff Lives through Simple and Smart Offshoring Solutions and our S.T.E.P. Core Values (Service, Transparency, Excellence and Partnership) are the framers of our continuing success.
Providing equal opportunities and collaborative culture of excellence, Boomering is not just your average BPO. We are here to make a difference.
Future-proof your career and pursue your passion with Boomering! We want career thrill-seekers who are committed to growth as much as we are.
Website: www. boomering.ph
Career Portal: https://boomering.zohorecruit.com/jobs/Careers
Facebook and LinkedIn: Boomering Inc.; Boomering Careers
This is a remote position.
Salary: Php 35,000 – Php 40,000
