In this role, you will be a part of the Support and Operations team within the Customer Operations Center, also known as C-Ops. This team is responsible for monitoring and executing a variety of tasks related to our MS services, including engaging with our customer base to provide comprehensive product and service support. Your daily responsibilities will be a mix of support tasks and operational improvements, such as:
Ensuring and monitoring that regular/daily tasks are completed in a timely manner, including email responses, case-ticket handling, and effective customer communication.
Monitoring support mail inboxes, service platforms, and other communication channels to guarantee a consistent and professional level of service.
Communicating with and supporting both existing and potential customers, primarily from a first-line perspective.
Identifying opportunities to improve, plan, and implement more efficient and effective processes for various first-line operational tasks.
Contributing to and/or taking ownership of certain Support and MS projects, requiring coordination and engagement with stakeholders within Support as well as in other business units.
We are Fox-IT, or simply Fox. We are committed to making the world safer and more secure. Every one of us contributes to a safer society through our technical and innovative solutions. From our Red Team of hackers and our Blue Team of defense specialists to our skilled developers and trusted security consultants, we serve organizations where cybersecurity is critically important. This is why we continually develop our skills and knowledge.
We are critical thinkers, naturally security-conscious, and passionate about development. We are part of NCC Group, joining 2000 like-minded colleagues around the globe on a continuous mission to create a safer world.
We aim to create an environment where everyone can reach their full potential. We work together, embrace creativity, value diversity, and encourage you to join us in our mission.
You are passionate about IT and cybersecurity, with a natural inclination for daily operations, customer support, and engagement. You are solution-oriented, helpful, and communicative. You enjoy the dynamics of an international team with both on-site and remote colleagues, and you’re efficiency-driven, with an eye for logical processes that you’re eager to create, implement, and maintain.
The ideal candidate:
You will work at the forefront of cybersecurity, where your ideas are valued. While you may not always be able to share the details of your work, you can take pride in knowing you contribute to a safer society. Additionally, you will receive:
To apply, please click the button, which will direct you to our ATS (Workday). After submitting your application, we will review it and determine if we’re a good match.
An extensive background check will be part of the selection process.
We review every application received and will contact you if your skills and experience match our requirements. If you don’t hear back from us within 10 days, please don’t be discouraged — we may keep your CV on file for future openings, and we encourage you to check our career page for other suitable roles.
If you do not want us to retain your details, please email global.ta@nccgroup.com. All personal data is handled in accordance with the NCC Group Privacy Policy. We are committed to diversity and flexibility in the workplace. If you require reasonable adjustments to support you during the application process, please let us know at any stage
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