Project Manager

Job Description:

CBE Companies, a global provider of contact center services, has an immediate need for a Remote Project Manager and we would LOVE to connect with you about this exciting career opportunity! As a result of exceptional performance and growth in our industry, we are looking for the “Best-of-the-Best” to join our winning team and support both recent and future growth! Why would CBE be a good fit for you?

With over 1200 employees currently, CBE has been providing quality jobs throughout the US for 90 years—and we’re still going strong because we offer employees:

• Competitive starting wage!

• Excellent benefits package; medical, dental, and vision coverages, 401K retirement plan with company match, tuition reimbursement, paid time off, amongst many other perks!

• Ongoing training & support!

• Career culture with many opportunities for advancement!

Come work for Training magazine Top 100 award winner! Also recently recognized for the second year in a row as a Top Workplace in the USA, CBE is committed to “doing the right thing”; we invest in you from the date of hire and throughout your career, allowing CBE to develop a successful workforce ready to solve problems for our clients. We pride ourselves on a diverse and inclusive corporate culture with a strong track record of success—and we’re looking for people who value opportunity, challenge, innovation, results, and FUN!

Invest in your future with a company that will invest in YOU!

The Project Manager will be responsible for structuring, a wide range of project management activities, tasks and priorities across CBE operational and corporate business unites, including but not limited to IT, Finance, HR. This position will take a strategic and service-oriented approach to working with project teams to execute projects designed to achieve corporate and strategic business unit objectives and goals. This position will serve as project manager on projects or portions of projects of appropriate complexity and/or risk to meet company goals and objectives.

Job Details:

• Remote Opportunity!

• Provide overall direction for establishing project requirements, priorities and deadlines while ensuring project deliverables are in accordance with agreed-upon requirements, timelines, and quality

• Build and develop relationship with leaders and stakeholder throughout entire organization, including executive management team, leadership teams, VP’s, directors, managers, and many others.

• Manage and align project resources and schedule daily to project plan.

• Analyze and provide status on project(s) regarding schedule, cost, resources, scope, risk and quality

• Provide periodic metrics on project health and trend over time

• Work to develop, implement, document and maintain standard project management methodologies, including standard metrics and reporting

• Work collaboratively with all levels of the organization, across departments, and with external vendors and consultants as necessary

• Manage a portfolio of projects of varying size and complexity to meet company goals and objectives

• The following duties and responsibilities fall under the project manager:

Operational Excellence

• Review business processes related to project initiation and resource management, and drive improvements that create measurable customer benefits

Scope Management

• Manage projects with moderately defined, complex scope, with several cross-project dependencies.

• Able to regularly manage concurrent projects, within a program or portfolio.

• Ensure the project scope is adequately defined and agreed upon by all stakeholders.

• Ensure that the project includes all the work required, and only the work required to complete the project.

• Work closely with project sponsors to ensure requirements are complete, accurate and measurable.

Procurement and Financial Management

• Manage vendor(s)/contractor(s)/consultant(s) relationships and rules of engagement working closely with the Vendor Mgmt. and Purchasing Analyst

• Ensure that initial project estimates & financial forecasts are complete with sufficient level of detail to support baseline estimates.

• Throughout project, ensure that project budget/actuals are accounted for timely and accurately.

• Ensure that any project change requests are assessed for impact to budget or business case and that approved cost changes are implemented.

• Communicate / report financial performance throughout project lifecycle.

Quality Management

• Ensure that project approach deploys adequate quality assurance techniques in accordance with generally accepted PMI and CBE Group standards.

• Ensure that project deliverables - Charter, Project Plan, etc. meet quality standards and are approved in a timely manner.

Resource Management

• Manage a cross-functional project team size of 10 or more team members.

• Manage project from several geographic locations (virtual project teams).

• Able to manage/interact with more than 5 stakeholders per project.

• Promote proper resource management by assigning clear ownership in the project schedule, with resource forecasted at appropriate levels.

• Monitor & communicate resource utilization (including negotiating resource contention).

• Establish strong relationships with internal development, analysts, operations, and management associates and establish personal credibility with these individuals

Communication Management

• Institute effective project related internal and external communication

• Escalate and resolve issues via proper communication channels

• Maintain and distribute required project documentation and performance information, including status reports and progress measurements

Risk Management

• Identify, track, and/or resolve project issues and risks

• Perform risk analysis and assist in the development of risk response plans

• The Company reserves the right to change or assign other duties to this position as appropriate.

• Must be able to perform the essential job duties of the position. Reasonable    accommodations will be provided to qualified individuals with disabilities.

Job Requirements:

• BS/BA Degree preferred in Computer Science, Information Technology, Business Management, Accounting, Finance, Statistics, or another field

• PMP Certification or equivalent is preferred

• Three (3) + years of project management experience preferred

• A minimum of three (3) years of experience in technology project management preferred

• Exceptional analytical and problem-solving individual who possesses both the ability to analyze complex technical issues and the skill to communicate complex technical issues in terms that are understandable to clients and staff whose expertise is outside the technical arena. 

• Experience with Microsoft Project or equivalent scheduling tool a plus

• Experience in utilizing Microsoft SharePoint preferred

• Ability to effectively collaborate within and across business units in order to achieve organizational goals

• Superior organizational skills with demonstrated ability to handle multiple tasks

• Excellent written and communication skills

The pay range for this position is $73,000-$85,000/year. An individual's actual compensation will depend on the individual's qualifications and experience.

CBE Companies is an Equal Opportunity/Affirmative Action Employer. CBE Companies is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex (including pregnancy), sexual orientation, national origin, gender (including gender identity and transgender status), genetic information, disability, veteran status or other protected statuses in accordance with applicable federal, state, and local laws. 

Background check and drug testing required.

CBE Companies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.