Customer Analytics Associate

Background & Purpose of the Job

The Customer Analytics Associate reports directly to the Analytics Lead. This position is responsible for providing analytical support & insights to Ecommerce Team within Canada.

The focus of the Customer Analytics Associate position is to provide analytical support on Unilever’s  Customers regarding customer management information. The position is responsible for proactively analyzing and reviewing information on current business, identifying opportunities or potential problems within information being analyzed and other tasks as assigned.

Main Responsibilities (including but not limited to)

• Draw observation and deliver trends & insights related to a Customer and category. You will be using diverse data sources including Customer Sales, AC Nielsen, Shipment information, competitive market activity, and internal planning sources

• Executing and maintaining reports for performance, planning, forecasting and trends to aid in analyzing Unilever’s and our customers’ performance

• When presented with a business problem, you will play a key role in leveraging data and visualization tools to aid in decision making and to illustrate insights and recommendations from data.

• Helping to maximize efficiencies in both how and what data we use to deliver reporting as well as help the team make decisions

• Providing metrics around historical promotional activity

• Assist in preparation of reporting for business reviews and Joint business planning for the Customer

• Deliver analytic insights that help the team decide optimal assortment recommendations for in store displayers

• Creation and management of Field priorities to drive action in store with the Retail Team

• Ad hoc analytic requests from different areas of the business including Brand and Trade

• Receives information related to customer/consumer complaints and adverse reactions. Immediately notifies and provides collected information to Customer Service and CEC (Consumer Engagement Centre).

• All work will be Unilever Canada

• Collaborate with team within Unilever and customer to share best practice analysis

You are a born leader:  You seek fresh opportunities, insisting on innovation and never settling for “good enough.” You take pride in delivering work to the highest standards.

You are a strategy guru: You love to think outside the box and imagine new possibilities for the business. You are a visionary, creating strategies to drive business growth and inspiring others along the way.

You love to win and have fun doing it: You believe in taking the lead in the marketplace versus following. You have a positive attitude about the company's future and a passion for winning.

You are a changemaker: You know there is always a way we can improve results and you are committed to helping others see those possibilities.

You are a dot connector:  You are good in problem solving; possess initiative and drive to solve problems with limited direction and raise analyses beyond reporting

Requirements & Skills:

• Undergraduate degree required

• Previous E-comm experience/ Internships and a grasp of how Ecommerce functions within CPG

• Previous analytical experience an asset

• Personal leadership and Owners mindset

• Self-motivated, Service minded, solution-focused attitude

• Detail oriented, yet mastered the ability to prioritize and manage workload effectively

• Strong analytical skills – can leverage technology & tools such as Excel, Pivot Tables, PowerPoint,    

• Power BI or Data visualization to move from observation to insight. Experience with some of these tools an asset

• Experience with Nielsen and data manipulation (MTrack, Homescan, etc.) an asset

• Curious in nature and constantly seeking to learn

• Works well in teams (as there is significant exposure to cross-functional teams)

Examples of some specific tasks and some automated tasks

• Customer Point of Sale data Scorecards

• Customer Deal Sheets

• Performance reporting & takeaways

• Ad Tracking & Insight

• POS Maintenance

• Sales trends and insights drawn from Insights beyond observation = the “So What”?”

• Customer Ad Hoc Requests

• Overview of Competitive activities

• Customer Joint Business Planning support

• Customer Listing files

• Post Evaluation of Events and Recommendations

• On-going Analytics training provided

What We Can Offer You

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For office-based, Research & Development, and remote positions, proof of COVID-19 vaccination is required to be eligible for employment. Religious and/or medical accommodations will be considered on a case-by-case basis.