Who we are is what we do.
Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily.
The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for customers.
Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the platform’s success. We deliver the best products and features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.
Why should you be part of our success story?
A 30-mile hiring radius should no longer dictate how companies hire because exceptional talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.
We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.
After our successful Series D in 2021, we raised another $50M in 2023, doubling our valuation to $12B. There’s never been a more exciting time to join Deel — the international payroll and compliance market leader.
Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily.
The team comprises over four thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for customers.
Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the platform’s success. We deliver the best products and features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.
A 30-mile hiring radius should no longer dictate how companies hire because exceptional talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.
We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.
After our successful Series D in 2021, we raised another $50M in 2023, doubling our valuation to $12B. There’s never been a more exciting time to join Deel — the international payroll and compliance market leader.
Deel IT is redefining the way organizations oversee their remote and hybrid workplaces. This is an opportunity to be a part of a pioneering tech organisation that offers the best-of-breed SaaS solutions when it comes to the deployment/lifecycle management of Office and IT equipment and services to just about anywhere on the planet.
As the Director of IT Service Delivery, you will be at the forefront of the Deel IT mission to deliver exceptional IT services to our customers. This is a strategic and technical leadership role responsible for ensuring the successful delivery of all IT services sold to Deel IT customers. You will oversee the entire lifecycle of IT service delivery—from pre-sales technical support to implementation, ongoing management, and driving improvements in our IT product offerings.
You and your team will act as a bridge between our customers, operations, and product teams, providing valuable technical insights to shape our product strategy and ensure we continuously improve Deel IT’s service capabilities.
IT Service Delivery Leadership
Oversee the successful delivery of all IT services sold to Deel IT customers, ensuring services meet agreed SLAs and customer expectations.
Define and continuously refine operational processes and best practices to scale IT service delivery effectively.
Develop and lead a high-performing IT service delivery team, fostering a culture of accountability, collaboration, and innovation.
Act as an escalation point for complex customer IT service issues, providing guidance and resolution.
Pre and Post Sales Support
Partner with the sales team to provide technical expertise during the sales cycle, ensuring IT services are accurately scoped and aligned with customer needs.
Prepare and deliver tailored support, proposals, and demonstrations to customers directly with regards to technical requirements, challenges or objections.
Product Strategy and Collaboration
Be an integral collaborator with the Product team to define and prioritise features that enhance Deel IT’s Product services.
Provide hands-on technical input to product development, ensuring new features align with customer and market demands.
Act as a voice of the customer to the Product team, advocating for solutions that solve real-world IT challenges.
Continuous Improvement and Innovation
Identify trends and opportunities to improve IT service delivery, implementing automation, tools, and best practices where applicable.
Stay abreast of industry developments to ensure Deel IT remains a leader in IT service delivery innovation.
Optimise the cost of service delivery to increase the profitability of our products.
The right candidate will have:
At least 10 years of experience in IT service delivery, IT operations, or IT consultancy with demonstrable leadership experience. Exposure to SaaS or workplace technology is a must.
Strong understanding of IT infrastructure, device provisioning, endpoint management, IT support processes, and modern workplace solutions.
Familiarity with compliance and security requirements for distributed teams.
Demonstrated experience in leading teams and managing customer-facing IT services.
Exceptional communication and interpersonal skills, with the ability to convey technical concepts to both technical and non-technical stakeholders.
Experience supporting technical pre and post sales activities, including scoping and presenting solutions.
A strategic mindset, with the ability to align IT service delivery with broader business and product goals.
Experience leading a global team across multiple timezones.
A degree in Computer Science or a related field OR equivalent experience
Relevant IT certifications (e.g., Apple Certifications, ITIL, Microsoft Certified: Modern Desktop Administrator) are advantageous.
Experience of device action automation using Python, Bash/ZSH & Powershell.
Total Rewards
Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.
Some things you’ll enjoy
Provided computer equipment tailored to your role
Stock grant opportunities dependent on your role, employment status and location
Additional perks and benefits based on your employment status and country
The flexibility of remote work, including WeWork access where available
At Deel, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.
Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @deel.com and other acquired company emails like @payspace.com and @paygroup.com. You can view the most up-to-date job listings at Deel by visiting our careers page.
Deel is an equal-opportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities and perspectives.
Deel will provide accommodation on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodation, please inform our Talent Acquisition Team at recruiting@deel.com of the nature of the accommodation that you may require, to ensure your equal participation.
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