Salesforce Administrator / Business relationship analyst

General Information

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Country

India

Department

IM BUSINESS RELATIONSHIP MANAGEMENT

Date

Monday, November 4, 2024

Working time

Full-time

Ref#

20034293

Job Level

Specialist

Job Type

Experienced

Job Field

IM BUSINESS RELATIONSHIP MANAGEMENT

Seniority Level

Mid-Senior Level

Description & Requirements

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About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.

• At least ten years of IT experience with the last seven years of experience in a Technical Delivery and/or Operations role involving Salesforce.com
• Must possess a thorough knowledge of Salesforce.com and associated applications including Sales Cloud, Data Cloud, CRM Analytics, Marketing and Experience Cloud
• Understanding of application and integration architecture and methodologies in particular Reltio, Snowflake, MuleSoft, Jitterbit, SAP
• Familiarity with AI concepts and best practices
• Has demonstrated extensive relevant technical or business work experience
• Hands-on Agile methodology knowledge
• Demonstrates the leadership skills needed to handle innovation and change resulting from implementing new information technology solutions.
• Strong relationship building capability, with emphasis on interpersonal and negotiating skills with internal partners and stakeholders across the global business
• Pays attention to detail.
• Skilled in conducting meetings and influencing teams and individuals.
• Has a broad knowledge and understanding of IT concepts, current and emerging technologies architectures, and security considerations, coupled with a practical experience of problem management and the principles and processes of implementing and delivering IT services.
• Ability to work under pressure across multiple initiatives and priorities
• Excellent verbal and written communication skills with demonstrated ability to clearly articulate ideas and concepts to a business audience
• Out of the box innovative thinker
• Above average proficiency using office productivity applications.
• This is a techno-functional role requiring hands-on ability to support rapid prototyping to configure or transform business requirements into an application feature
• Design, develop and implement SFDC solutions to support current and future business processes
• Liaise with internal and vendor resources to share the design requirements
• Author detailed and high-quality documentation of system and functional designs
• Develop relationships with business stakeholders to develop a deep understanding of business processes and identify tools available to solve problems
• Ability to communicate with stakeholders in an effective manner
• Ability to manage risks to keep the projects on track and costs within budget
  
  

Candidate Education

• Current Salesforce certifications are essential
  
  

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