Manager, Process and Systems

Are you ready to take your career to new heights?

As Canada's leading ultra-low-cost carrier, dedicated to providing affordable and exceptional travel experiences to Canadians, Flair Airlines is always on the lookout for talented individuals to join our team and contribute to our success as we continue to expand our route network, flight frequency, and services. Given our commitment to growth and excellence, we are currently seeking candidates for the following position:

Job Title: Manager, Process and Systems

Department: Finance

Location: Edmonton, AB , Calgary, AB

Work Arrangement: This role is primarily based in the office environment with occasional work-from-home flexibility

Position Overview:

Reporting to the Corporate Controller, the Manager, Process, and Systems will oversee and optimize financial systems and processes to ensure efficiency and accuracy across the organization with particular focus on our NetSuite ERP system.  This role is responsible for managing the implementation, integration, and continuous improvement of financial systems, driving process optimization initiatives, and collaborating with cross-functional teams to support the airline’s financial objectives. The ideal candidate will be a strategic thinker with strong technical expertise in financial systems and a proven track record in process improvement.

Primary Job Functions:

• Maintain and administer the NetSuite platform, including system configuration, user roles, permissions, custom fields, forms, reports, and saved searches.
• Provide technical support to end-users, troubleshoot issues, and respond to requests for assistance with the NetSuite platform.
• Implement and manage customizations, including workflows, scripts, dashboards, and third-party integrations. Identify opportunities for process improvements and system optimization.
• Train users on new processes and features. Develop and maintain comprehensive documentation of system configurations, workflows, and training materials.
• Stay informed of new NetSuite features and functionality. Plan and execute system updates, patches, and new module implementations.
• Collaborate with functional teams in the planning, design, development, and deployment of new applications, as well as enhancements to existing applications. 
• Assess vendor development strategies and evaluate their impact on long- and short-term lifecycle planning for financial system upgrades, new application implementations, or system procurement.
• Review and analyze the effectiveness and efficiency of existing financial systems, developing strategies for improvement or further leveraging these systems, including interfaces between systems.
• Ensure the accuracy, reliability, and consistency of financial data and reporting systems.
• Lead initiatives to streamline financial processes, automate tasks, and improve financial reporting and analysis efficiency.
• Conduct process and data audits to identify areas for improvement and implement solutions to optimize financial operations and ensure accurate and consistent data is maintained across the system.
• Lead cross-functional projects related to finance systems and process improvements.
• Ensure financial systems and processes comply with internal controls, regulatory requirements, and industry standards.
• Monitor, assess, and mitigate risks related to financial systems and processes.
• Perform other duties as assigned

Qualifications & Requirements:

The preferred candidate should exemplify Flair's core values of Respect, Integrity, Reliability, and Resilience while demonstrating success in previous roles. Additionally, we are seeking individuals who possess:

• Education: 
  • Bachelor’s degree in Finance, Accounting, Business Administration, Information Technology, Computer Science, or a related field.
  • Professional certifications (e.g., CPA, CMA, CFA, NetSuite) or MBA are preferred.
• Experience: 
  • Minimum of seven (7) years of finance experience across key finance areas.
  • Minimum of two (2) to three (3) years of experience administering NetSuite ERP or demonstrated strong understanding of NetSuite’s capabilities, including workflows, saved searches, reporting and SuiteScript a systems or process management role.
  • Minimum of three (3) years of experience in a leadership/management role.
  • Experience in the airline industry is an asset, but not required.
  • Proven experience in managing other financial systems, system integrations, data management, overseeing process optimization, and leading cross-functional projects within a complex organizational environment.
  • Experience driving process improvement initiatives.
• Skills & Abilities:
  • Understanding of database structures and SQL
  • NetSuite certification is highly desirable.
  • Strong project management skills, with experience in process improvement methodologies (e.g., Lean, Six Sigma).
  • Excellent analytical, problem-solving, and troubleshooting abilities.
  • Strong leadership and interpersonal skills, with the ability to influence stakeholders at all levels.
  • Ability to thrive in a fast-paced, high-pressure environment while managing multiple priorities effectively.
• Competencies:
  • Leading as a Flair teammate by demonstrating collaborative behavior and modeling the company's values in all interactions.
  • Maintaining diverse relationships with peers and stakeholders to foster effective communication and collaboration.
  • Delivering results with impact by setting clear goals, prioritizing tasks effectively, and continuously striving for improvement in performance and outcomes.
• Requirements: 
  • Clear criminal record check and satisfactory employment references.
  • Must be legally eligible to work in Canada without restriction.

Why Join Flair Airlines: 

At Flair Airlines, we value our employees and provide a supportive and collaborative work environment that offers opportunities for growth and professional achievement. Additionally, we offer a comprehensive benefits package, effective on your first day of employment, which includes: 

• Competitive compensation package including medical and dental benefits, both short and long-term disability coverage, life insurance, dependent life insurance, and an employee & family assistance program.
• Pension plan with matched contributions.
• Individualized performance bonuses based on achievements.
• Attractive referral incentive program.
• Access to our staff travel program, allowing employees and their travel companions unlimited travel access across the Flair network.

How to Apply:

If you’re ready to embark on this exciting journey with Flair Airlines, please submit your resume through the job posting and answer a few questions about your experience and suitability for the role.

Application Deadline: January 29, 2025

Flair Airlines is committed to creating an inclusive, equal, and accessible environment that attracts diverse talent. We encourage qualified candidates from all backgrounds to apply for this role. If you require accommodation during the selection process, please let us know. While we appreciate all applications, only shortlisted candidates will be contacted for the next stage of the recruitment process.

We look forward to the possibility of welcoming you on board!

Website: www.flyflair.com