St. James's Place (SJP) works in partnership to plan, grow and protect our clients’ financial futures. We deliver personalised, face-to-face financial advice to our clients, who trust us to manage their money to reach their goals. We provide this service via the Partnership, a network of qualified, expert advisors. We put financial wellbeing and responsible business choices at the heart of everything we do. We believe in the value of difference and know that diverse teams can help us problem solve and innovate for clients.
We look for people to join SJP to make an impact and to contribute to our culture which is based around long term relationships, doing the right thing, and being the best version of ourselves.
Location: Fully Remote, or hybrid in Cirencester or Bristol Locations
Employment Type: Fixed-Term Contract
Seniority: Associate
Due to an internal promotion we have a fantastic opportunity for a ERP Support Analyst to join our dedicated Application Support team on an initial 12 month Fixed term Contract.
The successful person will be responsible for the effective delivery of our Unit 4 ERP Solution, previously known as Business Word and Agresso. Tasks will include incident resolutions across a variety of modules with the main focus on HR & Payroll.
Who are we looking for:
A dedicated and knowledgeable person, who can showcase their experience to a variety of audiences, a superb communicator who can translate complex terms into simple language, you will be methodical, enjoy processes and finding solutions
What you’ll be doing?
- Unit4 ERP incident tracking and resolution within target of SLAs and OLAs.
- Prototyping of small enhancements and reports as well as performing unit testing.
- Deploying improvements, adhering to the change control process
- Creating, updating and, maintaining support team documentation and guidelines.
- Development and maintenance of Excelerator / RERX reports
- Supporting wider ERP projects, developments, and initiatives
- Assisting and supporting issue tracking and supporting team logs and statistics.
- Providing face to face advice and assistance with a range of internal stakeholders.
Requirements:
- Demonstrable Unit 4 Experience within payroll & HR is essential
- Ability to analyse and collaborate closely with a range of internal stakeholders will be essential.
- Ability to lead and assist in the development of system enhancements and process improvements.
- Understanding key system security controls and ensuring that these are adhered.
- Understanding of Financials, P2P, S2C, Workflow Reporting and Workspaces is desirable.
- ITIL Foundation will also hold an advantage desirable
What's in it for you?
- Private Medical paid for by Company.
- Meaningful protection benefits with real value, such as 10X life cover, PHI, and critical illness.*
- Non-Contributory Pension – 10% (increasing with length of service up to 15%) with further pension matching.
- Parental leave – 6 months full pay
- 28 days holiday entitlement plus bank holidays (based on full-time equivalent) with the option to buy up to an additional 5 days holiday
- Not applicable to Fixed-Term Contracts (standard uplift applies in lieu of the protection benefits)
Flexible Working We know that everyone works best in different ways, at different times and in different environments. We have introduced a hybrid working policy to provide greater flexibility for part-time work, job-sharing, remote working, and flexibility on hours. Our people are encouraged to work in a flexible way that suits their lifestyle, so please ask the question and start a conversation!
Research tells us that applicants (especially those from underrepresented groups) can be put off from applying for a role if they do not meet all the criteria or have been on an extended career-break. If you think you would be a good match for this role and can demonstrate some transferable experience please apply, regardless of whether you tick every box.
Reasonable Adjustments
We're an equal opportunities employer and want to ensure our recruitment process is accessible and inclusive for all, if you require reasonable adjustment(s) at any stage please let us know by emailing us at careers@sjp.co.uk
What's next?
Our team will be in touch. As a business regulated by the FCA we would advise you to familiarise yourself with the conduct regulations and in particular consumer duty obligations prior to an interview with SJP.