Location: Boca Raton, Florida
Job Type: Permanent
Compensation Range: $120,000 - 190,000 per year
Our client is hiring a
Senior Data Analyst with a strong background in Call Center Operations and Business Analytics to join their growing team. In this role, you will bridge the gap between complex data and strategic decision-making across departments, including Marketing, Product Development, and Client Services. You will craft and manage data visualizations, analyze diverse data sets, and provide actionable insights to inform key business decisions. Additionally, you'll collaborate closely with cross-functional teams and external clients, playing an integral role in optimizing call center performance, customer acquisition campaigns, and overall business growth. Your insights will also support the development of data models and strategies, working directly with C-Level executives to guide the company's strategic direction through data-driven decision-making.
The ideal candidate has at least 4 years of experience in call center operations and business analytics, with proficiency in SQL, statistical languages (Python or R), Excel, and BI visualization tools like AWS QuickSight. You are adept at interpreting complex data and communicating insights to both technical and non-technical stakeholders. A passion for business intelligence, strong collaboration skills, and the ability to thrive in a fast-paced, start-up environment are essential.
Responsibilities:
- Highly skilled Senior Data Analyst who will play a critical role in enhancing your call center operations, marketing strategies, and overall business performance through data-driven insights. Based on the description, this position requires someone with strong technical abilities, excellent communication skills, and a strategic mindset. Here's a breakdown of the key skills and qualifications that will attract top talent:
- Data Visualization & Reporting: Craft and manage effective visualization tools and reporting workflows to translate complex data into actionable insights for stakeholders.
- Advanced Data Analysis: Analyze diverse data sets (e.g., customer behaviors, market trends, operational metrics) and leverage advanced tools to guide strategic decisions.
- Cross-Functional Collaboration: Work with teams in Marketing, Product, Call Center Operations, Business Development, and Engineering to integrate data insights into business strategies.
- Client Engagement: Present findings and recommendations to external clients, helping to optimize their customer acquisition campaigns.
- Data Model Support: Contribute to the planning, creation, and evaluation of data models, ensuring accuracy and reliability.
- Strategy Development: Collaborate on developing data strategies, setting analytics goals, and exploring new data opportunities to fuel business growth.
- Executive Collaboration: Partner with C-Level executives to provide high-level data insights that support strategic decisions across various departments.
Qualifications:
- Experience: At least 4 years of experience in Call Center Operations and Business Analytics, with a proven track record of using data to influence business decisions.
- Technical Expertise: Proficiency in SQL and statistical languages (Python or R), along with advanced skills in Excel and BI visualization tools (e.g., AWS QuickSight, Tableau, Power BI).
- Analytical Skills: strong ability to interpret complex data and distill actionable insights for non-technical stakeholders.
- Communication Skills: Excellent at presenting data findings to C-Level executives and other key stakeholders, translating complex analysis into understandable, strategic recommendations.
- Adaptability: Thrive in a fast-paced, dynamic, start-up environment where quick decision-making and flexibility are key.
- Business Acumen: A deep understanding of how data impacts business operations, marketing, and customer experience.
Cultural Fit:
- Growth-Oriented: Eagerness to continue learning and developing new skills.
- Collaborative: Comfortable working with diverse teams to align on goals and drive business success.
- Problem-Solver: A strategic thinker who is proactive in addressing business challenges and leveraging data to find solutions.
Why This Role Is Exciting:
- Strategic Impact: This role allows you to shape and influence the trajectory of the company by directly contributing to high-level decisions.
- Visibility with Executives: You will work closely with C-Level leadership and have a direct hand in guiding major company initiatives.
- Diverse Challenges: Your work will touch various aspects of the business-from call center operations to product development to client marketing.
- Remote Flexibility: While this is a remote position, the required core working hours ensure consistent collaboration across teams.
If you want to make a significant impact on a growing business and have a passion for driving success through data, this could be a perfect opportunity.
JOBID: 1076679
#PL
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Cella, a randstad digital company, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Cella by randstad digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
