Commercial Operations Manager

WELCOME to Aetion! We are one of the country’s leading science-driven technology companies using real-world evidence for better healthcare decision-making. Our Generate, Discover and Substantiate applications, powered by the Aetion Evidence Platform, evaluate the safety, effectiveness, and value of medications, delivering better outcomes to patients, medical professionals, and clients. We’ve partnered with top biopharma companies and are backed by leading venture capital firms to help increase our medical research and expand our product line.

Aetion and Aetion’s leadership are recipients of several prestigious awards: 

• Built In Boston & Built In New York 2023 Best Places to Work 
• Parity.org’s 2024 List of Best Companies for Equal Advancement Opportunities
• Digital Health New York’s 2024 New York Digital Health 100
• Newsweek's World's Best Digital Health Companies of 2024 

Come join us! 

PERKS of being an A-Teamer: 

• Unlimited PTO 
• 401(k) with 4% employer match
• 16 weeks of fully paid parental leave 
• Daily in-office lunch stipend (and a fully stocked kitchen)  
• Sabbatical opportunity after five years of employment 
• Commitment to professional development opportunities
• Employee-led programming including regularly scheduled events hosted by our employee resource groups
• Comprehensive medical, dental, and vision coverage w/ multiple plan options including an HSA plan with annual Aetion contributions.
• Free membership to OneMedical 
• Peer & company recognition programs
• Educational lunch & learns

DESCRIPTION:

As Commercial Operations Senior Manager, you will be a crucial team leader responsible for leading and optimizing our commercial processes. This role will be responsible for overseeing and enhancing operational efficiencies across sales, marketing, customer success, delivery, and corporate functions. The successful candidate will also play a key role in defining and tracking OKRs and KPIs, running quarterly business reviews, and ensuring alignment across all departments to drive revenue growth and operational excellence.  

RESPONSIBILITIES: 

• Commercial Strategy & Execution - Develop and implement commercial operations strategies that align with business objectives and drive revenue growth. Define and monitor sales, marketing, and delivery goals, ensuring alignment with broader organizational targets.  Provide insights and recommendations for pricing strategies, go-to-market approaches, and resource allocation.  
• Sales Operations: Oversee the sales pipeline, ensuring accuracy in forecasting, tracking performance metrics, and identifying bottlenecks.  Lead the development and optimization of sales processes, including territory management, deal flow, and CRM utilization.  Partner with sales leadership to design incentive programs that align with performance goals.  
• Marketing Operations: Ensure the seamless integration of marketing efforts with sales operations, enabling effective lead generation and conversion.  Oversee the use and optimization of marketing automation tools to track campaign performance and ROI. Collaborate with marketing teams to align messaging, targeting, and campaigns with sales objectives.  
• Customer Success Operations: Collaborate with the Customer Success team to ensure a proactive approach to customer engagement, onboarding, and long-term satisfaction.  
• Delivery Operations: Oversee the execution of delivery projects, ensuring they are completed on time, within scope, and aligned with customer expectations. 
• OKR & KPI Management: Define, track, and report on corporate-wide Objectives and Key Results (OKRs) and Key Performance Indicators (KPIs).  Quarterly Business Reviews: Plan and execute quarterly business reviews (QBRs), ensuring data-driven insights and actionable strategies are presented to leadership. 
• Cross-Departmental Alignment: Act as a central point of coordination across all departments to ensure alignment of strategies, resources, and timelines.  Identify and address operational silos, fostering a collaborative environment across the organization. 
• Operational Excellence: Establish and track key performance indicators (KPIs) and objectives and key results (OKRs) across all commercial functions.  Identify and implement tools and technologies to streamline workflows and improve productivity.  Regularly analyze data to identify trends, risks, and opportunities, presenting findings to stakeholders. 
• Team Leadership: Manage, mentor, and develop a high-performing commercial operations team with a culture of collaboration, accountability, and continuous improvement.  

QUALIFICATIONS*: 

Required Qualifications

• Bachelor’s degree in Business Administration, Marketing, Operations Management, or a related field (MBA preferred).
• 8+ years in commercial operations, corporate operations, or a related field.  
• Travel as required
• Proficiency with CRM systems (e.g., Salesforce, HubSpot), marketing automation platforms, and project management tools.
• Strong ability to interpret data, assess risks, and propose actionable strategies.  
• Demonstrated experience in managing cross-functional teams and driving organizational change.
• Exceptional written and verbal communication skills to influence and align diverse stakeholders.  
• Exceptional written and verbal communication skills to influence and align diverse stakeholders.
• Creative and proactive approach to addressing challenges and seizing opportunities. 

Preferred Qualifications

• Expertise in data visualization tools (e.g., Tableau, Power BI) and enterprise resource planning (ERP) systems.  
• Proven track record in managing OKRs/KPIs, leading cross-departmental initiatives, and overseeing complex operational processes. 
• Proficiency with CRM systems (e.g., Salesforce, HubSpot), marketing automation platforms, and project management tools.   

*We understand not everyone will meet all the above qualifications on day one. As a team of lifelong learners, we encourage you to apply if you are passionate about the role and want to grow your skills. We are excited to meet people who believe in Aetion's mission and can contribute to our team in a variety of ways. 

Aetion is an Equal Opportunity Employer. Aetion is committed to being an employer of choice, not just a good place to work, but a great and inclusive place to work. To that end, we strive to recruit and maintain a workforce that meaningfully represents the diverse and culturally rich communities that we serve. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disabled status or, genetic information.