Customer Care Centre Representative

 Girl Guides of Canada–Guides du Canada (GGC), a national membership-based organization, empowers every girl in Guiding to discover herself and be everything she wants to be. Our mission is to be a catalyst for girls empowering girls. Together, we’re building our vision of A better world, by girls.

                                                       Girl Guides of Canada is seeking a Customer Care Centre Representative (Contract till May 2026)

                                                                                   *Remote work position (shifts from 8 AM-8 PM EST, Monday to Friday)

About This Opportunity

Reporting to the Manager, Service Delivery, the Customer Care Centre Representative will be part of a Canada wide, customer facing team for our organization. If your passion is providing great customer service and you have a knack for navigating people through online registrations and general processes, this could be the job for you!

 The Customer Care Centre Representative will:

• Process a high volume of phone calls, chats and emails every day.  
• Become an expert on our programs, resources, processes, and deadlines so that you can provide timely responses to a full range of questions from the public, parents, and members. 
• Create a strong partnership with our Unit Guiders through providing them with timely and accurate administrative support.  
• Apply organizational policies regarding inclusivity to content, member communication and customer service.

 Desired Qualifications:

• 1-2 years of customer service experience.
• Proficient with MS Office Suite and ability to learn new software quickly.
• Friendly and professional demeanor.
• Excellent communication skills and enjoy working as part of a team.
• Comfort with ambiguity and working in a fluid, fast-paced environment.
• High attention to detail and ability to multi-task and stay organized.
• Critical thinker and problem-solving skills with the ability to effectively utilize provided resources.
• Ability to have good judgement in situations requiring escalation. 

Assets:

• French language skills/fluency (and any other language spoken in Canada).  
• Experience working with a diverse population of volunteers within the non-profit or charitable sector.
• Knowledge of/experience with Guiding.

Starting Annual Salary: *$40,166
 *Salary based location, Greater Toronto Area
 
 If this sounds like a job tailor-made for you, apply today! 

This position will remain open until filled. Interviews will be conducted on a rolling basis. 
 Submissions without a cover letter will not be considered. Please note that GGC accepts all genders for job applications. We encourage all candidates to apply, even if they do not meet all the job requirements.

GGC is committed to diversity, equity and inclusion.   We value a recruitment and selection process that is inclusive and barrier-free, and we encourage applications from people who are racialized, Indigenous, people from the 2SLGBTQI+ community, people with disabilities and other equity seeking groups. GGC welcomes girls and women – cisgender and transgender – as well as non-binary people who are comfortable in spaces that focus on and are driven by the experience of girls.

Upon request, Girl Guides of Canada-Guides du Canada will make available accommodations during the recruitment process. Please note we do not require applicants to identify as a person with disability, or to disclose their disability, to request or access accommodation. Accommodation requests should be made in advance to People & Culture.  

We thank all candidates for their interest. Only those selected for an interview will be contacted.