B2B Client Success Manager

Reporting to a Senior Manager of Client Success, you will coordinate the completion of multiple parallel projects on time, within budget and within scope, in a post-sale capacity.

What you'll be doing...

This is a client-facing role within the Client Success team, which delivers on all aspects of commercial programs (email, display, social, media, custom solutions, content marketing and custom video.) The Client Success Manager will take ownership of specific accounts and oversee all delivery tasks across many sold programs.

You will;

• Execute cross-platform custom marketing programs rooted in digital, social, media and experiential that elevate integrated marketing and advertising sales initiatives
• Execute on deliverables, including the editorial, email, ad delivery, trade marketing, audience development and business intelligence.
• Strong focus on performance monitoring and recap presentations to fuel renewals
• Form recommendations to grow business opportunities with existing clients

Experience that will put you ahead of the curve...

• Be familiar with Future B2B brands and immersed in Internet culture
• 3+ years working for an agency (media, digital or creative) or media company, in a client facing role
• Excellent problem-solving skills
• Solid grasp of digital media products, standards and best practices
• Experience with paid social media campaigns
• Digital-savvy, with strong understanding of virtual networking tools, Google suite and and Microsoft products

What’s in it for you… 

The expected range for this role is $62,000 - $65,000

… Plus more great perks, which include;

• Uncapped leave, because we trust you to manage your workload and time
• When we hit our targets, enjoy a share of our profits with a bonus
• Refer a friend and get rewarded when they join Future
• Wellbeing support with access to our Colleague Assistant Programmes
• Opportunity to purchase shares in Future, with our Share Incentive Plan

Internal job family level C7

This is a Remote based role. Future US is currently eligible to hire in 34 states, these include,

Alabama, Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, and Kentucky.

Who are we…

We’re Future, the global leader in specialist media. With over 3,000 employees working across 200+ media brands, Future is a prime destination for passionate people worldwide looking to consume trusted, expert content that educates and inspires action - both online and off -  through our specialist websites, magazines, events, newsletters, podcasts and social spaces.

We’ve got ambitious plans that further build on our growth momentum and unlock new opportunities – and we’re looking for driven people who want to be a part of it!

Our Future, Our Responsibility - Inclusion and Diversity at Future

We embrace and celebrate diversity, making it part of who we are. 

Different perspectives spark ideas, fuel creativity, and push us to innovate. That’s why we’re building a workplace where everyone feels valued, respected, and empowered to thrive.

When it comes to hiring, we keep it fair and inclusive, welcoming talent from every walk of life. It’s not just about what you bring to the table — it’s about making sure the table has room for everyone.

Because a diverse team isn’t just good for business. It’s the Future.

Please let us know if you need any reasonable adjustments made so we can give you the best experience!

Find out more about Our Future, Our Responsibility on our website.

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