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Customer Support Specialist - Vietnamese Language

Remote: 
Full Remote
Work from: 
Philippines

Offer summary

Qualifications:

Fluency in Vietnamese and English, Experience in customer support roles, Strong written communication skills, Familiarity with website building tools.

Key responsabilities:

  • Provide email and chat support to clients
  • Assist users with website builder inquiries
Strikingly logo
Strikingly Startup http://www.strikingly.com
51 - 200 Employees
About Strikingly
Strikingly lets you build a gorgeous, mobile optimized website in minutes. For your business, organization, or personal branding, a good-looking site is necessary for your online legitimacy in the Mobile Age. With no code or design at all, you can set up a professional website in under 30 minutes, and it'll look great on your phone, tablet, and computer. Check it out at http://www.strikingly.com/. We're hiring! Please see: http://www.strikingly.com/s/careers . Our mission is to give everyone the power to turn their creative ideas into reality and build brands around them. See why: http://www.strikingly.com/s/manifesto
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Job description

Job Overview

Strikingly is seeking a Bilingual Vietnamese Email & Chat Support Specialist to join our dynamic team. As a leading mobile-optimized website builder, we are committed to empowering individuals to showcase their unique identities online.

Key Responsibilities

  • Deliver outstanding email and chat support to our Vietnamese-speaking clientele.
  • Assist users in navigating our intuitive website builder and addressing their inquiries.
  • Uphold a high degree of customer satisfaction through effective communication.
  • Collaborate with colleagues to continually enhance the customer experience.
  • Stay informed about product features and updates to provide precise assistance.

Required Skills

  • Fluency in both Vietnamese and English.
  • Exemplary written communication skills.
  • Proven experience in customer support via email and chat.
  • Strong empathy and problem-solving abilities to effectively address customer concerns.
  • Familiarity with website building and digital tools is advantageous.

Qualifications

  • Demonstrated experience in customer service or support roles.
  • A positive disposition and a genuine passion for helping others.
  • Ability to work independently as well as collaboratively within a team setting.

Career Growth Opportunities

At Strikingly, we value professional development and provide our team members with opportunities to advance in their careers while contributing to our mission of empowering individuality.

Company Culture and Values

We take pride in fostering a supportive and innovative work environment, where individuality and creativity are celebrated. Our collaborative culture encourages employees to express their unique skills and talents.

Networking and Professional Opportunities

Joining Strikingly opens doors to valuable networking experiences and skill development opportunities within a community dedicated to innovation in the digital space.

Compensation And Benefits

  • Competitive salary
  • Comprehensive health benefits
  • Flexible working arrangements
  • Opportunities for professional training and growth

Become a part of Strikingly today, where your contributions will help others express their uniqueness through our cutting-edge technology.

Employment Type: Full-Time

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.
Are you interested?

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