This is a remote position.
Schedule: Full time, Monday to Friday: 8AM - 5PM PST with 1hr unpaid hour
Objective for the role
To integrate an offshore Product Operations specialist based in the Philippines into the product
team, starting with one individual supporting the Scaling Pillar and scaling to other pillars based
on performance and operational fit. This plan aims to enhance efficiency, provide operational
support, and ensure scalability as Product Managers take responsibility for managing
engineering squads of more than 10 engineers.
Product Operations specialists will report to the product leads of Headspace pillars.
Tasks and responsibilities:
1. Information Sharing and Organization:
○ Track and publish progress against OKRs for major projects.
○ Organize and maintain a repository of key product documents (e.g., Google
Docs, Figma files) and publish regular updates in Slack to enhance visibility
across Product Pillars and squads.
2. Release Support:
○ Maintain a centralized product release calendar, documenting upcoming releases
and key milestones.
3. Support Product Testing and Dogfooding:
○ Act as the first line of triage for bugs assigned to the squad, identifying those
requiring product attention versus technical resolution, and assigning them
accordingly.
○ Collaborate with PMs and engineering teams to prepare for internal testing prior
to releases.
4. Roadmap Management:
○ Drive the quarterly planning process established by PM leaders, ensuring draft
initiatives and stakeholder reviews meet deadlines.
○ Keep project statuses updated in ProdPad until Jira integration is completed.
○ Publish pillar-wide stakeholder updates on a regular cadence, including
highlights, risks, and impact.
