Insurance Administrative Assistant

Position Title: Administrative Assistant
Work Set-up: Work From Home
Schedule: 6:00 AM to 3:00 PM
Salary: Php 60,000.00 – Php 70,000.00
Sign-on Bonus: None


JOB DESCRIPTION FOR AN ADMINISTRATIVE ASSISTANT

Your Responsibilities as an Administrative Assistant would be:
• Zendesk Ticket Management
o Assign daily Zendesk support tickets to the appropriate team members for efficient resolution.
• Payment Follow-Up Emails
o Send professional and timely payment reminder emails to clients with outstanding balances.
• Dishonour Notification Emails
o Notify clients of dishonoured payments on behalf of insurers in a clear and empathetic manner.
• Monthly Renewal Invitation Emails
o Prepare and send renewal invitation emails using designated templates, attaching current policy schedules.
• Receipts and Certificates of Coverage (COCs)
o Generate and send receipts and Certificates of Coverage to clients via Winbeat and Zendesk daily.
• Underwriting (UW) Remittance
o Distribute underwriting remittance details to insurers accurately and promptly.
• QPR Remittance
o Input remittance details into an Excel template and forward them to the designated recipient (e.g., Polina).
• Call Management
o Handle incoming calls, transfer them to brokers, or take detailed messages when brokers are unavailable.

• Claims Management
o Collect claims information and completed forms from clients, liaise with insurers, and provide regular updates on claim statuses.

Qualifications as an Administrative Assistant:
• Bachelor’s degree in Business Administration, Office Management, or a related field (preferred).
• Relevant certifications in office administration or equivalent experience is a plus.
• 2+ years of experience in administrative roles, preferably within the insurance or financial services industry.
• Familiarity with Zendesk, Winbeat, and Microsoft Excel is highly desirable.
• Excellent organizational and multitasking skills.
• Strong communication skills, both written and verbal.
• High attention to detail with a focus on accuracy and consistency.
• Ability to work independently and collaboratively in a team environment.
• Proficiency in Microsoft Office Suite, particularly Excel.

Your love for Boomering will jump-start with these meaningful engagement activities and perks. Using the concepts and tools of EOS (Entrepreneurial Operating System), Boomering provides a fun, rewarding and stimulating environment where work-like balance meets a commitment to foster growth.
 Genuinely caring Leadership Team
 Competitive salary package
 Company-provided full set-up for desktop/laptop with a back-up internet
 HMO on the first day of hire
 15 Vacation Leaves and 5 Sick Leaves
 Annual Performance Reviews
 Unlimited Employee Referral Incentives
 Employee Loan Facilities
 Social Clubs and Interest Workshops
 Company events where you get a chance to win amazing prizes and be rewarded for your outstanding performance.
 Statutory Benefits: Maternity, Paternity and Solo Parent Leaves, Magna Carta for Women, Retirement Benefits, OT, and Premium Pays
About Boomering:

Boomering is an ISO-certified, leading BPO company in Clark Freeport Zone, Pampanga.
Our mission to Enrich Client and Staff Lives through Simple and Smart Offshoring Solutions and our S.T.E.P. Core Values (Service, Transparency, Excellence and Partnership) are the framers of our continuing success.
Providing equal opportunities and collaborative culture of excellence, Boomering is not just your average BPO. We are here to make a difference.
Future-proof your career and pursue your passion with Boomering! We want career thrill-seekers who are committed to growth as much as we are.
Website: www. boomering.ph
Career Portal: https://boomering.zohorecruit.com/jobs/Careers
Facebook and LinkedIn: Boomering Inc.; Boomering Careers
Salary: Php 60,000.00 – Php 70,000.00