Job description

Position Description

Senior Systems Engineer

Services: Managed Service Delivery - Engineers

Position Purpose:

Provide Level 3 operational support, installation, and configuration for customer systems, software, and infrastructure. Ensure effective service delivery and alignment with Data#3’s vision of harnessing technology and people for a better future.

Key Responsibilities:

Manage and resolve customer incidents, problems, and requests to meet SLA targets in a hands-on role.
Perform peer reviews of system changes to minimize downtime.
Act as the escalation point for technical issues and complex incidents.
Oversee infrastructure upgrades, implementations, outages, and refresh programs.
Stay updated on technology trends, including server, storage, virtualization, and automation.
Ensure technical solutions meet business requirements and recommend continuous improvements.
Manage patch management, backups, and scheduled maintenance.
Collaborate with internal teams, vendors, and customers for effective service delivery.
Operate within ITIL frameworks, ensuring adherence to incident, problem, and change management processes.
Support operational transitions when onboarding new customers.

Additional Responsibilities:

Adhere to Data#3’s core values, policies, and safety guidelines.

Represent Data#3 professionally and provide excellent customer service.

Fulfill off-site duties as required, including at customer or vendor sites, with a valid National Police Certificate.

Perform tasks with honesty, integrity, and confidentiality, ensuring the highest standards of professionalism.

Requirements

6–8 years in IT environments.
Expertise in Azure, Office365, SharePoint, and Microsoft Teams.
Strong knowledge of PKI, ADCS, Linux, and network technologies.
Proficiency in Windows Server, Exchange, VMware, Citrix, and Hyper-V.
Familiarity with ServiceNow and ITIL framework environments.
Must reside in Cebu City or nearby areas.
Open to a hybrid work setup: 4 days work-from-home and 1 day onsite.

Skills & Abilities:

Effective communication, negotiation, and problem-resolution skills.
Ability to apply technology to organizational goals.
Strong documentation and configuration management capabilities.
Self-motivated and results-driven.

Key Certifications:

Microsoft Azure Certifications (AZ-103, AZ-300/301).
VMware (VCA, VCP, VCAP).
Microsoft (MCSE, MCSA, or MCSD) – desirable.
Proficiency in PowerShell scripting and Active Directory.
Experience with Exchange, Lenovo, Cisco, HPE, Dell Servers, and SAN technologies.