Senior Systems Engineer – VDI and Virtualization

This is a hybrid role (3 days in the office /2 days remote).

About your team:

This role within the Global Windows Platform & Services team is responsible for planning, designing, automating, orchestrating and implementing the entire stack of VMware and HPE solutions in our data centers. You will work with the on-premise VMware infrastructure, IaaS, SaaS, and software-defined networking (SDN) solutions. You must have expert knowledge of HPE hardware, VMware, Microsoft Azure, and AWS.

 What will be your responsibilities within IBKR: 

• Create conceptual, logical, and physical designs for all VMware and cloud-based virtualization solutions.
• Gather and document business requirements, assess technical capabilities and analyze findings to translate them into technology solutions. 
• Perform in-depth technical research and analyze results to recommend suitable approaches for solving complex and challenging technical and integration problems.
• Responsible for contributing to the design, administration, and support of VMware Horizon View VDI infrastructure, including thin clients and other VDI-related technologies.
• Responsible for contributing to the design, administration, and support of Azure Virtual Desktop and AWS Workspaces infrastructure.
• Debug and create automation to build and maintain on-prem or cloud infrastructure, including compute, networking, and storage components.
• Ensure efficient functioning of data storage and process functions under company security policies and best practices in cloud security.
• Regularly review existing systems and make recommendations for improvements.
• Implement and validate infrastructure monitoring and incident response plays.
• Follow policies and procedures for change, problem, and incident management.
• Research and implement the leading industry best practices for on-prem and cloud VDI in the environments that you support.
• Proactively participate in L2 and L3 incident escalations and resolve desktop, server, and virtualization support issues.
• Participate in the 24x7 on-call rotation and planned maintenance activities after hours and on weekends when needed.

 Which skills are required:

• 4-6 years of experience designing and implementing virtual desktop environments utilizing industry-standard on-prem and cloud virtualization technologies.
• 4+ years designing and supporting an environment that utilizes at least 50% desktop virtualization technology for the end-user compute infrastructure.
• Preferred experience in a global financial organization (e.g., Brokerage, Trading, Investment Management)
• Advanced knowledge and experience designing, deploying and managing VMware Horizon View 0.
• Advanced knowledge of VMware vSphere and Horizon View in high-availability (HA) environments
• Expert understanding of networking concepts, LAN/WAN, DNS/DHCP, routing, switching and firewalls.
• Expert-level knowledge of enterprise data backup, recovery and replication using various enterprise solutions (Commvault, Symantec, EMC, etc.)
• Enterprise knowledge of Load Balancers, security certificates and reverse proxies
• Enterprise knowledge of hardware and software monitoring and performance tuning tools
• Enterprise knowledge of VMware NSX
• Proficient with HPE ProLiant server hardware portfolio and enterprise solutions.
• Associate level knowledge (or better) of Azure cloud platform and services, especially in knowledge that relates to Azure Virtual Desktop
• Professional level knowledge (or better) of AWS cloud platform and services, especially in knowledge that relates to AWS Workspaces
• Proficient with PowerShell, PowerCLI, and Python
• Proficient with Terraform and with Infrastructure as Code (IaC) principles, concepts, and tools
• Proficient with Ansible, configuration management, and infrastructure automation
• Competent with code delivery pipelines
• Excellent verbal and written communication skills. Strong client service and professional client-facing skills.
• Excellent attention to detail and proven strong analytical / troubleshooting and multi-tasking skills.
• Strong time management and organizational skills and ability to meet project deadlines
• Ability to learn new technologies and adopt new tools and techniques to increase automation, performance, and scalability
• Ability to work autonomously and as part of the IBKR global Windows team

To be successful in this position, you will have the following: 

• Self-motivated and able to handle tasks with minimal supervision.
• Superb analytical and problem-solving skills.
• Excellent collaboration and communication (Verbal and written) skills
• Outstanding organizational and time management skills

Company Benefits & Perks

• Competitive salary, annual performance-based bonus and stock grant
• Retirement plan 401(k) with a competitive company match
• Excellent health and wellness benefits, including medical, dental, and vision benefits, and a company-paid medical healthcare premium
• Wellness screenings and assessments, health coaches and counseling services through an Employee Assistance Program (EAP)
• Paid time off and a generous parental leave policy
• Daily company lunch allowance provided, and a fully stocked kitchen with healthy options for breakfast and snack
• Corporate events, including team outings, dinners, volunteer activities and company sports teams
• Education reimbursement and learning opportunities
• Modern offices with multi-monitor setups