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Customer Success Manager, Self Service

fully flexible

Remote:

Full Remote

Experience:

Junior (1-2 years)

Work from:

Texas (USA), United States

Offer summary

Qualifications:

1-2 years in sales or account management, Proficiency with Google Office Suite, Strong negotiation capabilities, Exceptional organizational skills.

Key responsabilities:

Booking renewals and maintaining revenue retention
Creating upsell pipeline for accounts
Managing contract-related inquiries from partners
Exceeding customer retention goals
Professionally managing customer relationships

Invicti Security Scaleup https://www.invicti.com/

201 - 500 Employees

See more Invicti Security offers

Job description

Invicti is an application security leader empowering organizations to continuously secure their web applications and APIs through all stages of the software development lifecycle. Exclusively focused on this space for more than 15 years, Invicti’s products Netsparker and Acunetix bring security and development teams together to protect company data from breach through industry-leading Discovery, Dynamic Application Security Testing (DAST), Interactive Application Security Testing (IAST) and Software Composition Analysis (SCA).

Invicti’s proprietary Proof-Based Scanning technology is the first to deliver automation verification of vulnerabilities and proof of exploit, returning crucial time to development and security teams for critical projects and innovation. Invicti serves more than 3,500 companies and public sector agencies worldwide including NASA, Samsung, IBM and Verizon.

Who You Are:

Building relationships is your strong suit. Customers feel comfortable renewing their contracts with you over and over again, given your confidence and ability to negotiate in a way that best fits their needs. You’re passionate about understanding the needs of customers, and can see the big picture when it comes to your relationships with them. You understand that, in order to do what’s best for the customer, putting yourself in their shoes is a MUST; in order to accomplish this, you utilize your eagerness to learn and adapt to their needs as your ultimate strategy.

What You’ll Be Doing:

Booking renewals (primarily multi-year renewals) while maintaining aggressive gross revenue retention and expansion targets within the Self Service customer segment
Creating upsell pipeline and closing upsell opportunities with your assigned accounts
Driving resolution of escalated account issues in coordination with other departments
Exceeding customer retention goals and maintaining high retention rates
Managing contract-related inquiries, questions, and issues from partners/other departments
Professionally managing and expanding customer relationships with a portfolio of assigned accounts

What You'll Need:

Experience in sales, account management, or customer success
1-2 years of experience negotiating customer contracts
Proficiency with Google Office Suite (Gmail, Sheets, etc.)
Exceptional Organizational Skills
Solid Time Management Fundamentals
Strong Negotiation Capabilities
An innate ability to build relationships
Eagerness to learn Web Application Security Scanning
Ability to quickly adapt to new work processes
Ability to come into the office located in Downtown Austin 3 days weekly

Why Invicti:

Your Health & Wellness Matters:

Health Insurance: Taking care of our team goes beyond the office. We cover 100% of employee health care, vision and dental premium costs. For dependents, we contribute 75% of the health care and 50% vision/dental premium cost, so you can be sure that you and your family are in the best possible health. Coverage is effective your first day
Employee Assistance Program: Emotional Support Counseling services - 24/7 Life Coaching, Dependent Care, Elder Care, Financial & Legal Support, Wellness Coaching, New Parent Support and more
Parental Leave: 16 week paid leave for birthing parent recovery, 4 week paid leave for non-birthing/bonding parent
401(k) Savings Plan: 50% up to 6% company match with 100% annual cliff vesting

We Value Adult/Life Balance:

Hybrid or Remote Working: If you are local to one of our office locations, you can work a hybrid/home schedule - we got you covered
Discretionary Time Off: Enjoy a flexible vacation schedule where you do not have to wait to use time off until it is accrued
Quarterly Thrive-Wellness Days: One extra vacation day per quarter where the entire company takes a break from normal, daily activities to refresh and rejuvenate
Volunteering: 5 days of paid time off each year to participate in the volunteer activities of your choice

At Invicti, we embrace diversity and individuality in all forms. Discrimination has no place here - regardless of race, religion, gender, age, ability, sexual orientation, or any other aspect that makes you unique. We're all about creating a space where everyone feels valued and included. So come as you are and join us in shaping the future of our industry.