Finance Succes Agent

This is a remote position.

Finance Success Agent

You will be part of the frontline team of our business and someone who our customers interact with day to day.

Scope

Coordinate customer support by working with support team & finance/payroll teams to ensure customer questions are answered timely & effectively

Research and identify invoicing discrepancies in a systematic manner

Utilize our accounting software, Netsuite, to regenerate invoices and create credit notes

Work with support colleagues, HR, finance and legal experts to resolve queries and then sharing your knowledge with the customer facing team

Use support ticketing platforms (Zendesk) and knowledge-centered support principles to enhance the service experience, both internally and externally whilst providing a human-centric experience

Maintain and help to develop our processes in Zendesk.

​

Requirements

What we need:

3-5 years of experience working in a financial and payroll role/capacity

Experience managing end to end payroll

Strong communicator with ability to distill complex payroll information into clear responses

Good understanding of bookkeeping procedures eg, Invoicing and Credit Notes

General understanding of Accounts Payable & Accounts Receivable

An empathic and human-centered approach to supporting customers; you always want to go the extra mile to ensure that the customer is happy and they feel supported

Passionate about creating and sharing knowledge to build a fantastic support experience for your colleagues and our customers

Attention to detail; experience/acumen around end-to-end customer invoicing process

Comfortable with a high pace work environment and changing customer priorities

Excellent interpersonal skills, determination and tenacity

Bonus: Experience with Zendesk

Bonus: Experience with Netsuite

Benefits