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Salesforce Administrator

Remote: 
Full Remote
Contract: 
Full time
Experience: 
Mid-level (2-5 years)
Work from: 
United States

Offer summary

Qualifications:

At least 2 years of Salesforce experience, Some call center admin experience preferred, Experience training on Salesforce and documentation writing, Organized self-starter who works independently.

Key responsabilities:

  • Support implementation of benefits access call center
  • Maintain national database of food programs
Hunger Free America logo
Hunger Free America Government Administration TPE http://hungerfreeamerica.org
11 - 50 Employees
About Hunger Free America
HUNGER FREE AMERICA (formerly known as the New York City Coalition Against Hunger) is a national nonprofit group building a nonpartisan, grass-roots membership movement to enact the policies and programs needed to end domestic hunger and ensure that all Americans have sufficient access to nutritious food. Our long term goal is not just to ameliorate the problem, but to build the people’s movement necessary to enact the economic and public policies needed to end hunger entirely. U.S. Senator Kirsten Gillibrand said: "The work that NYCCAH does to fight against food insecurity is so important to our communities, and I am proud to have partnered with them over the years to help protect vital food benefits and ensure families at risk have access to food. Hunger Free America will continue NYCCAH's legacy by pushing for innovative, effective ways to end hunger, like the new hunger volunteer website and the hunger hotline. I look forward to working with Hunger Free America to help families in New York and across the country put food on the table."​ Congressman Jim McGovern, co-chair of the bipartisan Congressional Hunger Caucus said: “Every day across this country, millions of America families struggle to put food on the table. The only way we can change this is by building strong coalitions of national, state, and local leaders to stand up for these families and I know that Hunger Free America will be a powerful part of that work. I've had the pleasure of working with NYCCAH over the years and I have no doubt Hunger Free America will continue their passionate work to give a voice to families in need and end hunger across this county. I look forward to working with Hunger Free America."​
See more Hunger Free America offers

Job description

Hunger Free America strives to build a nonpartisan, grassroots movement to enact the policies and programs needed to end hunger in the US and ensure that all Americans have sufficient access to nutritious food.

Hunger Free America (HFA) is seeking an experienced Salesforce Administrator to support the expansion of our various departments’ work in Salesforce. HFA’s Benefits Access Department will be expanding our reach by launching a call center to assist NYC residents with their SNAP, WIC, Fair Fares, and Cash Assistance benefits. The new Salesforce Administrator will work with HFA’s Data Department on the scoping, implementation, and training of the call center into our existing Salesforce structure. Other projects the Salesforce Administrator is expected to provide support on include but are not limited to: implementation of a new nationwide job training initiative, maintenance of HFA’s national database of food assistance programs, migrating HFA’s national Hunger Hotline data into Salesforce, and assisting the Development Department with donor engagement.

Reporting directly to the Salesforce and Systems Engineering Lead, the Salesforce Administrator is responsible for assisting in the implementation and maintenance of the new benefits access call center, along with supporting a variety of other HFA departments’ work in Salesforce.

This is a remote position, but living within commuting distance to our New York City offices for occasional in-person meetings is considered a plus.


Duties:
  • Work with HFA’s Benefits Access department to scope, implement, train, and maintain our new benefits access call center
  • Support the implementation and metrics tracking of a new nationwide social services sector job training initiative
  • Work with HFA’s Data Department in the ongoing maintenance and improvement of our national database of food programs
  • Migrate HFA’s Hunger Hotline data from G Suite to Salesforce
  • Assist in scoping the migration of HFA’s phone system from Zoom to software that integrates more closely with Salesforce
  • Support the Development Department in improving our donor engagement plans and grant tracking in Salesforce
  • Provide ongoing support to all HFA departments in resolving issues and answering Salesforce questions
  • Assist in training all staff to utilize Salesforce more effectively
  • Work with relevant staff in finding ways to increase efficiency in workflows within Salesforce
  • Monitor updates and new releases from Salesforce
  • Create documentation and resources for our Salesforce instance


    • Qualifications:
  • At least 2 years of Salesforce Administrator experience. Some experience related to call center admin work in Salesforce is preferred
  • Ability to take initiative and manage multiple tasks and meet deadlines
  • Experience training individuals on Salesforce and/or new software
  • Experience writing technical documentation
  • Ability to work collaboratively in a team environment
  • Organized self-starter who works well independently
  • Proficiency with Microsoft Office
  • Knowledge of food assistance programs such as SNAP, WIC, food pantries, and soup kitchens is not required, but a plus

    • The person in this position:
  • Must be able to frequently remain in a stationary position and constantly operate a computer
  • Frequently communicates with fellow staff, donors, partner sites / organizations and clients and must be able to exchange clear and accurate information in these interactions.
    • Hunger Free America / NYC is an equal opportunity employer. People of all races, sexual orientations, ages, faiths, economic and social backgrounds, genders, physical abilities, and national origins are strongly encouraged to apply.
     
    Applications without a resume and cover letter will not be considered.

    Required profile

    Experience

    Level of experience: Mid-level (2-5 years)
    Industry :
    Government Administration
    Spoken language(s):
    English
    Check out the description to know which languages are mandatory.

    Hard Skills

    SharePoint AdministrationDatabase ManagementCall Center ExperienceTechnical DocumentationFood Programs

    Other Skills

    • Time Management
    • Teamwork
    • Communication
    Are you interested?

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