Remote Bilingual Representative - Healthcare

Job Overview

We invite you to become a vital member of our team as a Bilingual Healthcare Representative! In this pivotal role, you will assist our members in navigating their healthcare benefits effectively. Your daily tasks will encompass managing both inbound and outbound communications to support consumers, address inquiries, and provide updates on documentation status. We seek a proactive and compassionate individual, adept at fostering client relationships and managing objections with excellent listening skills.

Key Responsibilities

• Manage incoming and outgoing calls related to healthcare benefits assistance.
• Address consumer inquiries and efficiently resolve issues.
• Educate members on the progress of their documents and requests.
• Strive to meet performance metrics in efficiency, customer satisfaction, and first-call resolution.
  
  

Required Skills

• Minimum of 1 year of customer service experience with the same employer.
• Call center experience is highly desirable.
• Outstanding communication abilities and multitasking skills.
• Experience in sales or benefits is advantageous.
• Attention to detail with a results-oriented approach.
• Capability to pass a background check successfully.
  
  

Qualifications

• High school diploma or equivalent.
  
  

Career Growth Opportunities

This role begins as temporary with the potential for permanent placement based on performance and attendance, offering a clear path for career advancement. We prioritize continuous professional development, ensuring our team members succeed in their career trajectories.

Company Culture And Values

We are committed to cultivating a supportive and collaborative workplace that encourages effective communication and teamwork. Our dedication to diversity and inclusivity ensures that every team member feels respected and engaged.

How To Apply

If you are passionate about this opportunity and meet the qualifications, we encourage you to submit your updated resume to the specified email address. We eagerly anticipate the chance to review your application and potentially welcome you to our esteemed team!

Employment Type: Full-Time

Salary: \(17.00 - \)18.00 Per Hour

Education Level: No formal educational credential required

Employment Type: Full-Time