Senior Systems Engineer (Modern Workplace + Automation)

Why clients love us: We are laser focused on delivering quality and excellence to our clients for their technology modernization needs, business and technology strategy, and cloud transformation initiatives. We are a nationally recognized Microsoft Partner of the Year and the largest, leading IT service provider headquartered in San Diego. As a Top 1% Microsoft Cloud Solution Provider, with engineers that individually hold over 38 Microsoft certifications, our clients trust us because we are the experts!

The value you'll bring: As a member of our Professional Services department, the Senior Systems Engineer (Modern Workplace + Automation) helps design and deliver scopes of work related to client IT environments, with a strong emphasis on Microsoft Modern Workplace and Automation technologies. This position is highly customer-facing, works across a broad range of customer environments/industries, and has a strong focus on providing exceptional customer experiences and business outcomes. They are responsible for the following essential duties:

• Responsible for planning, delivering, and leading Microsoft365 migrations across full stack of Modern Workplace
• Responsible for designing, implementing, and remedying complex technology solutions in one or more of the following “subject matter expert” areas:
• Cloud Technology: Provides project design + implementation tasks and high-level troubleshooting for public, private, and hybrid cloud infrastructure, including Azure, AWS, Microsoft365, with a strong focus on migrations.
• Exchange/Messaging: Provides design, implementation, migration, and high-level troubleshooting services for Microsoft Exchange and messaging systems, including Microsoft365.
• Windows Servers: Provides project design + implementation, and high-level troubleshooting for infrastructure, including Windows Server (2019, 2016, 2012 R2, 2012, 2008 R2, 2003) and virtualization environments on both Hyper-V and vSphere, in addition to Citrix XenApp and/or XenDesktop, and Azure Virtual Desktop.
• Active Directory: Provides project design + implementation and high-level troubleshooting for Active Directory, including Azure Active Directory (Intra AD), Intune, AutoPilot, Group Policy, Access/Identity Management, AADS, Federation Services, Domain Controllers, etc. for medium to enterprise environments.
• Networking: Provides project design + implementation and high-level troubleshooting for networking infrastructure, including: Routing, switching, firewalls, WAPs, VPNs, load balancers, etc. in medium to larger LAN/WAN environments, including cloud environments (Azure, Amazon AWS).
• Provides senior consultative services and project work for Professional Services clients with a particular focus in Modern Workplace and Automation:
• Defines and completes project tasks, including scripting, related to workplace automation, leveraging Intune, SharePoint, Viva, Microsoft Fabric (PowerApps, Power Automate, Power Platform), etc.
• Responsible for designing, creating, and managing automated workflows to streamline client and internal business processes.
• Develops custom business applications using Power Apps in alignment with client/internal requirements.
• Creating interactive reports and dashboards with Power BI for data visualization.
• Successfully ties together multiple data sets from various sources, including the development of custom connectors for third-party or in-house APIs.
• Develops and presents proofs of concepts to project stakeholders.
• Utilizes Power Virtual Agents to create AI-powered chatbots and virtual assistants to function in accordance with client/scope parameters, including those related to data security and other governance requirements.
• Provides technical support and maintenance for Power Platform environments.
• Acts as a presales consult to help a client identify appropriate solutions, determine project scope, tasks, and budget requirements for Professional Services engagements, interfacing directly with sales team members as well as clients/prospects to understand existing environments, client goals/business objectives, and outline a solution. Scoping work may be limited to Rough Orders of Magnitude or smaller scale projects where a Solution Architect skillset is not required, or the Senior Systems Engineer may work in coordination with a Solutions Architect/Director to ensure appropriate scoping.
• Acts as project lead for assigned projects within the Modern Workplace + Automation focus area, directing others in completing project tasks according to project scopes; working with Project Managers or Sales to resolve potential/actual risks; and otherwise ensuring the successful delivery of services.
• Acts as a mentor to help develop the skillsets of Project Engineers and others, developing and delivering trainings; assisting on completion of project tasks; and otherwise helping support the success of other team members.
• May be responsible for developing and delivering effective customer or internal workshops/bootcamp sessions related to Modern Workplace and Automation, independently or in coordination with others as assigned.
• Completes additional, related responsibilities as assigned.
• Complies with all company policies, client security policies, and maintains strict confidentiality.

What makes you a fit...

Education and Work Experience Requirements:

• Bachelors’ degree in Computer Science, Computer Engineering, or related field, plus a minimum of 8 years’ experience providing engineering within a Microsoft environment. Minimum of 5 years of experience in a consultative capacity at a systems integrator/MSP/other IT vendor, including experience in presales, project scoping, and project implementation. An equivalent combination of education, experience, and skillsets will also be considered.
• Experience planning, delivering, and leading Microsoft365 migrations across full stack of Modern Workplace is required.
• High levels of project ownership and individual accountability in a results-oriented environment. Demonstrated success as a project lead.
• Demonstrated commitment to continuous learning and innovation
• Demonstrated commitment to strong documentation and repeatable standards
• Demonstrated excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices

Technical Skills/Competencies:

In addition to Subject Matter Expertise in their specialty areas, the Senior Systems Engineer (Modern Workplace/Automation) should have:

• Strong proficiency in developing solutions with Power Apps, Power Automate, and Power Virtual Agents.
• Significant experience developing within Canvas Apps, Model-Driven apps, and Power Apps Portals, as well as apps in Dataverse for Teams.
• Experience developing custom connectors against third-party or in-house APIs to successfully integrate data
• Experience developing bots in Power Virtual Agents (Bot Framework, Q&A maker is a plus)
• Experience developing, integrating, and extending Dynamics 365 apps
• Experience with CoPilot Studio
• Previous Office365 migration experience (both hybrid and cloud only) desired, as well as advanced Office365 administration and troubleshooting experience
• Microsoft certifications highly desired, and will be required for continued employment. The following certifications in particular are a plus: PL 200 – Microsoft Power Platform Functional Consultant; PL 400 – Microsoft Power Platform Developer; PL 600 – Microsoft Power Platform Solution Architect!
• Proficiency in Windows Server (all versions) and workstation implementation, administration, and troubleshooting
• Strong proficiency in Exchange (all versions/Online preferred), Hyper-V, Active Directory, and Powershell/VBS, SharePoint, and Teams.
• Working knowledge of Teams Voice, Skype for Business, Viva, and Office 365 strongly preferred. Proficiency with Teams as a Platform and limitations of Dataverse for Teams highly desired.
• Working knowledge of Intune policy management, including implementation experience. AutoPilot roll-outs and Apple Business Manager knowledge preferred.
• Strong proficiency in public cloud and virtualization technologies preferred: Azure, Office 365 & HyperV
• Utilization of Migration tools such as (ForensIT, Azure Migrate, BitTitan, Cloudiway, MoveriO, Sharegate, SPMT)
• Functional knowledge of Security and Identity Management, Okta, Public Key Infrastructure, SQL Server, or Linux/Unix/RedHat a plus!

Time Zone/Availability Requirements: Given the nature of IT, some project work will need to be delivered outside of standard business hours. An ability to work a flexible schedule for occasional after-hours/weekend migrations and other project responsibilities is required. Managed Solution is a 24x7/365 operation and is headquartered in the Pacific Time Zone. While some flexibility may be offered for employees in other time zones, employees will need to be available to coincide with Company and client needs/policies.

Remote/Onsite Requirements: Valid CA Drivers’ License, acceptable driving history, and reliable personal transportation will be required for San Diego-based Senior Systems Engineers, who may be required to travel to client sites within the San Diego region. Highly qualified applicants outside San Diego may be considered for remote positions. Such individuals may be required to travel on occasion to work sites or Managed Solution headquarters.

Background Check Requirements: Individuals in this role will be subject to a background screening and reference check process as part of pre-employment screening. Members of the Professional Services team may be subject to additional screenings from time to time, as required by clients/partner agreements. Such screenings may include drug testing. An individual’s continued employment may be subject to the successful passing of such screenings.

Physical Requirements: Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards. Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards. Must be able to lift and carry up to?10?lbs. Must be able to talk, listen, and speak clearly on telephone.?The essential functions of this job require: the ability to frequently sit and stand for long periods of time; to manipulate objects with fine and gross motor skills; to communicate in written and spoken English; to hear; to utilize close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Managed Solution is an equal opportunity employer and will consider qualified applicants who can perform the essential functions of the job, with or without reasonable accommodation.

E-Verify Participation: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. Managed Solution participates in the federal E-Verify program to validate the authenticity of work eligibility documents. As part of this program, Managed Solution will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. For more information, see https://www.uscis.gov/e-verify.

Compensation & Benefits*

Base Wage Range: $110,000 to $150,000 per year ($4,230.00 - $5,770.00 biweekly)

Managed Solution considers a range of factors when determining an appropriate wage. Such factors include but are not limited to: years of related experience, industry knowledge, formal education, relevant certifications, and geographic location. Wages are paid as earned and in accordance with Company policies.

Additional Perks for Full-Time Employees:

• PTO – earn up to 10 days in year 1; 15 days in year 2; and 20 days in years 3+
• 40 hours of Sick Time per calendar year
• 401k – Eligibility after 90 days; Managed Solution matches 50% of your first 6% in contributions, starting after 90 days
• Holidays – Managed Solution celebrates 7 paid holidays each year
• Plus, 1 Floating Holiday per Year… and 2 After 5 Years of Service!
• Medical, Dental, Vision – Managed Solution pays 80% of the employee cost on the base plan + 15% of dependent costs on the base plan (Optional Flexible Spending Account for eligible Health Care or Dependent Care costs)
• Telemedicine options: “see” a medical provider from anywhere, over the phone, 24/7
• $100K Life/AD&D policy provided for all employees, free of charge!
• Employee Assistance Program – free financial consultation; counseling services; 24/7 traveler’s assistance; and more!
• $80/Month Cell Phone + Internet Reimbursement

*All Company compensation and benefits programs are subject to Company policy and plan documents and are subject to change at Company’s sole discretion. Some programs may differ based on eligibility/availability/regulations in an employee's home state or locale.

Why our employees love working here:

We believe our strength comes from our differences, and we are committed to fostering and promoting a culture of diversity and inclusion. We believe our team and our community are our greatest assets and we strive to promote both. From providing our employees the time to pursue Microsoft certifications, to supporting and partnering with multiple non-profit organizations, we believe this is where healthy and happy employees thrive.

As we grow, we are anchored and driven by our Core Values: I <3 IT!

• Integrity – We demonstrate consistent, trustworthy behavior. We are honest with everyone, take ownership (even in the face of failure), and do the right thing... even when no one is looking.
• Heart – We show genuine care for our community, our customers, and our culture. We believe people are at the heart of IT! We are authentic, inclusive, and take time to celebrate and enjoy one another's company.
• Innovation – We cultivate a diverse work environment and forward-thinking business by supporting an open exchange of ideas, driven by creativity and collaboration. We're dedicated to consistently delivering excellence through a ‘yes- to- what’s-next’ attitude.
• Teamwork – We work together and support one another to achieve a clear, common goal, while taking accountability for our own contribution's and the overall team's success.

Managed Solution is Great Place to Work Certified !

Inclusion & Equal opportunity employment: We are an equal opportunity employer committed to Diversity, Inclusion & Belonging. Individuals seeking employment at Managed Solution are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity or sexual orientation. At Managed Solution we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Application Information and Hiring Timeline:

The initial application window will be through 5/31/24. If this posting remains open beyond that date, Managed Solution may have extended the application window or may be collecting resumes for potential future openings. 

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