Unit Claims Manager - Multiline

Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts.  

Feel empowered to learn and grow while being valued for who you are– here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It’s our employee promise. 

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Read on to see how you can shape the future, win as a team, and grow with us.

About the role

We’re looking for a Unit Claims Manager - Multiline, to join our growing team in Investigative Services!
 
What you'll do here:

• Effectively manage investigation files handled by our automobile theft and fire Special Handling Unit and Surveillance Team and act in a consultative and advisory capacity on claims matters and technical issues such as investigation, policy interpretation, settlement negotiation, and reserve establishment for claims.
• Use your analytical acumen and decision-making skills by developing structured action plans for all investigators and adjusters.
• Provide leadership and manage the operations of the unit to achieve key business goals.
• Facilitate continuous learning and development of employees.
• Work very closely with the Unit Claims Manager and employees in the Investigation Services Unit, so that these teams work together as one.
• Maintain effective communication channels with other departments.
• Establish and maintain productive business relationships with other units, including claims and distribution.
• Monitor individual claim cases as necessary.
• Audit slab files and provide feedback and hail as determined by this exercise.
• Create relevant training material for all business units and attend training sessions.
• Participate on national committees and projects.

What you bring to the table:

• A sense of urgency in your work while multitasking, prioritizing tasks, and effortlessly shifting priorities.
• The independent ability to manage remote employees and drive business results.
• Strong communication and comprehension skills when delivering information to customers, employees, other managers, and peers.

What we offer

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success

• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

• An extensive flex pension and benefits package, with access to virtual healthcare

• Flexible work arrangements

• Possibility to purchase up to 5 extra days off per year

• An annual wellness account that promotes an active and healthy lifestyle

• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

• Inspiring leaders and colleagues who will lift you up and help you grow

• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Click here to review other important information about the hiring process, including background checks, internal candidates, and eligibility to work in Canada.

If you are an employee of Intact or belairdirect, please apply for this role on Contact People.